ERROR CODE after buying HUT jersey

by dvvstyy
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Original Post

ERROR CODE after buying HUT jersey

[ Edited ]
★★★ Newbie

Product: NHL 21
Platform:Sony Playstation 4
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I bought a tulsa oilers jersey (the striped ugly one) and immediately was kicked out of HUT
What happens when the bug occurs? after being kicked out of HUT from buying the jersey I assume it gives an error code: D238AA3C9CC86482-00000000000000...etc
What do you expect to see? Error code.
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here Hockey Ultimate Team
What time did you see the bug? (HH:MM AM/PM) 11/5/20 3:00PM
What is your time zone? EST (IET) - GMT - 5:30
What is your gamertag/PSN ID? dvvstyy1
PS4 Crash Reporting: Please copy the text you put in the crash report here. none
EASHL issues? Please insert your Club Region. none
What is your game language? English

Error code upon trying to open HUT, after buying a jersey (tulsa oilers orange and black and white stripes home) kicked out and no longer able to join the gamemode (error code)

 

 

I am now getting "Entitlement Error" when accessing Be a Pro as well.

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Re: ERROR CODE after buying HUT jersey

Community Manager

@dvvstyy 

 

An "Entitlement Error" is quite uncommon. Try the following please: 

 

Select  (Settings) > [Account Management] > [Restore Licences].

If content you've downloaded from PlayStation™Store or add-on content fails to start, this might fix the problem.

 

LINK

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