Auction house bug Still not corrected/ coins refunded

[norcallions]

Hello Guys....

I have lost close to half of my total coins yesterday in the Auction house as the system did NOT refund me the money; I have placed bids on several Elite players, L. Glover and Harris and every time someone else places a higher bid, I re-submitted a new/ higher bid. TILL I realized that more than 650K was taken out from my coins, and never were refunded after the auction was done or a higher bid was placed. This was checked and confirmed on my end; THIS is outrageous as I, and everyone whom had the same experience, deserve to get back the money that were taken. My account is NorCal-Lions (Level P-8)) and I would really appreciate a review and refund to be done as soon as possible.

[Straatford87 · Accepted solution]

Though this thread is old and never received a reply, should any player experience a similar issue then please contact our EA Advisors via EA Help so that they can investigate your lost content:

Start with selecting your country of residence to setup your contact. If your country isn't listed you should select either United States or United Kingdom.

Now follow the numbered steps as shown in the picture. If you are unable to login you will also be able to create an anonymous case at this point.

---

• The final page doesn't load? press F5 on your keyboard to reload the page or try another browser.
• You get no contact options? you are most likely trying to contact the selected channel outside of operating hours.
• Your country has no phone number? use a voIP program such as Skype to contact our UK channel via +44 203 0141818.

[Straatford87 · Accepted solution]

Though this thread is old and never received a reply, should any player experience a similar issue then please contact our EA Advisors via EA Help so that they can investigate your lost content:

Start with selecting your country of residence to setup your contact. If your country isn't listed you should select either United States or United Kingdom.

Now follow the numbered steps as shown in the picture. If you are unable to login you will also be able to create an anonymous case at this point.

---

• The final page doesn't load? press F5 on your keyboard to reload the page or try another browser.
• You get no contact options? you are most likely trying to contact the selected channel outside of operating hours.
• Your country has no phone number? use a voIP program such as Skype to contact our UK channel via +44 203 0141818.