March 2017 - last edited March 2017
May 2017
Generally, we do not replace items lost in this way but you can contact an Advisor as below to see if there is anything we can do for you.
If you suspect a player may be playing unfairly you can use the steps detailed at the following link to report them.
https://help.ea.com/en-us/help/faq/report-players-for-cheating-abuse-and-harassment/
If required, click the following link to contact an Advisor: https://help.ea.com/en/contact-us/
For help with contacting an Advisor, please see this link: http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100
Thanks.