Ultima Underworld 2 [ Edited ]

[Lilrock_Rocks]

I just recently bought "Ultima Underworld 2" and I tried to boot it up it says (doxbox crashes saying)

Problem signature:
  Problem Event Name:	APPCRASH
  Application Name:	DOSBox.exe
  Application Version:	0.74.0.0
  Application Timestamp:	4bea7d36
  Fault Module Name:	KERNELBASE.dll
  Fault Module Version:	6.3.9600.17055
  Fault Module Timestamp:	532943a3
  Exception Code:	c0000005
  Exception Offset:	00012b82
  OS Version:	6.3.9600.2.0.0.256.48
  Locale ID:	1033
  Additional Information 1:	5861
  Additional Information 2:	5861822e1919d7c014bbb064c64908b2
  Additional Information 3:	d1d9
  Additional Information 4:	d1d94a13d3609d6b740644c12508f581

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=280262

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

 My specifications are:

OS: Windows 8.1
Processor: AMD Athlon II x64 640
RAM: 4 Gigs
Video card: NVIDIA GeForce GT 430

If you need any more information (like crash dumps), just reply

I hope someone can help me with it.

Thanks in advanced

[Lilrock_Rocks · Accepted solution]

I tried combatibility mode as Windows 7 on the dosbox file.

Z:\Games\Ultima Underworld 2\DATA\DOSBox\DOSBox.exe

Change the compatibility mode to Windows 7. If someone is using this as a solution and it still doesn't work, try adding administrative privilages.

I don't know why we need to run it under Windows 7

[EA_Nils]

@Lilrock_Rocks Hi,

Which folder did you install the game too? I'd first suggest a Clean Boot, just to ensure that no programs are interfering in the background: http://help.ea.com/en/article/how-to-clean-boot-your-pc/

Cheers,

Nils

[Lilrock_Rocks]

@EA_Nils Thanks for the support,

Unfortunely, the problem persists. I did a clean boot and connected to origin (Since the game can't be run in offline mode).

The location of the program is in Z:\Program Files (x86)\Origin Games\Ultima Underworld 2\ . While in the _installer, I found a log file of the installation.

It says:

****************************************
Install Date: 07/15/2014
10:31:33  Started logging
****************************************

10:31:33  Install Location: Z:\Program Files (x86)\Origin Games\Ultima Underworld 2\
10:31:33  Install Locale: en_US
10:31:33  Initialized installation config.
10:31:33  CommandLine: install -locale en_US -installPath "Z:\Program Files (x86)\Origin Games\Ultima Underworld 2\" -autologging -startmenuIcon=0 -desktopIcon=0
10:31:33  EAInstaller version: 3.07.00.00
10:31:33  Original System Version (6.3.9600)
10:31:33  Launching System Version (6.2)
10:31:33  Touchup running under compatibility mode
10:31:33  OS: Microsoft Windows 8 Professional
10:31:33  Data reader initialized.
10:31:33  Data reader config: LOCALE = en_US
10:31:33  Data reader config: INSTALL_LOCATION = Z:\Program Files (x86)\Origin Games\Ultima Underworld 2\
10:31:33  Data reader config: INSTALL_LOCATION_DOUBLE_BACKSLASH = Z:\Program Files (x86)\Origin Games\Ultima Underworld 2
10:31:33  Data reader config: CREATE_DESKTOP_ICON = 0
10:31:33  Data reader config: CREATE_STARTMENU_ICON = 0
10:31:33  Data reader config: 32BIT = 0
10:31:33  Data reader config: 64BIT = 1
10:31:33  Processing EAIN file 'Z:\Program Files (x86)\Origin Games\Ultima Underworld 2\__Installer\Touchup.dat'.
10:31:33  Installation registry missing.  Game not yet installed.
10:31:33  (Config)Studio: Origin Systems
10:31:33  (Config)Game Name: Ultima Underworld 2
10:31:33  (Config)Display Game Name: Ultima Underworld 2
10:31:33  (Config)Updating ForceUninstallAllFiles to: 0
10:31:33  EAI data version: 3.07.00.00
10:31:33  Start redistributables install phase
10:31:35  End of redistributables install phase
10:31:35  Setting up uninstall data ... 
10:31:35  Installing GDF ... 
10:31:35  Installing Z:\Program Files (x86)\Origin Games\Ultima Underworld 2\GDFBinary_en_US.dll ... 
10:31:35  Alternate GDF game name Ultima Underworld 2 
10:31:35  IGameExplorer2 for windows 7
10:31:37  GameExplorerInstall returns 0 
10:31:37  Successfully installed 'Z:\Program Files (x86)\Origin Games\Ultima Underworld 2\GDFBinary_en_US.dll'.
10:31:37  Successfully installed GDF
10:31:37  Installing Firewall exception ... 
10:31:37  Start Adding Application To Exception List
10:31:37  Successfully installed Firewall exception
10:31:37  Setting createDesktopShort switch ... 
10:31:37  CREATE_DESKTOP_ICON is 0
10:31:37  Setting createDesktopShort switch ... 
10:31:37  CREATE_STARTMENU_ICON is 0
10:31:37  Setting up registry ... 
10:31:37  Calling touchup_SetUninstallRegKey
10:31:39  Installer finished with exit code: 0
10:31:39  Shutting down data reader.

****************************************
10:31:39  Stopping install logging
****************************************


****************************************
Install Date: 07/20/2014
12:25:10  Started logging
****************************************

12:25:10  Install Location: Z:\Program Files (x86)\Origin Games\Ultima Underworld 2\
12:25:10  Install Locale: en_US
12:25:10  Performing repair install!
12:25:10  Initialized installation config.
12:25:10  CommandLine: install -repair -locale en_US -installPath "Z:\Program Files (x86)\Origin Games\Ultima Underworld 2\" -autologging -startmenuIcon=0 -desktopIcon=0
12:25:10  EAInstaller version: 3.07.00.00
12:25:10  Original System Version (6.3.9600)
12:25:10  Launching System Version (6.2)
12:25:10  Touchup running under compatibility mode
12:25:10  OS: Microsoft Windows 8 Professional
12:25:10  Data reader initialized.
12:25:10  Data reader config: LOCALE = en_US
12:25:10  Data reader config: INSTALL_LOCATION = Z:\Program Files (x86)\Origin Games\Ultima Underworld 2\
12:25:10  Data reader config: INSTALL_LOCATION_DOUBLE_BACKSLASH = Z:\Program Files (x86)\Origin Games\Ultima Underworld 2
12:25:10  Data reader config: DOING_REPAIR_INSTALL = 1
12:25:10  Data reader config: CREATE_DESKTOP_ICON = 0
12:25:10  Data reader config: CREATE_STARTMENU_ICON = 0
12:25:10  Data reader config: 32BIT = 0
12:25:10  Data reader config: 64BIT = 1
12:25:10  Processing EAIN file 'Z:\Program Files (x86)\Origin Games\Ultima Underworld 2\__Installer\Touchup.dat'.
12:25:10  Game already installed to: Z:\Program Files (x86)\Origin Games\Ultima Underworld 2\DATA\DOSBox\DOSBox.exe
12:25:10  Game has been previously installed.  Retrieving installed info.
12:25:10  Game (Ultima Underworld 2) with locale (en_US) previously installed at  Z:\Program Files (x86)\Origin Games\Ultima Underworld 2\
12:25:10  (Config)Updating locale to: en_US
12:25:10  (Config)Updating install location to: Z:\Program Files (x86)\Origin Games\Ultima Underworld 2\
12:25:10  (Config)Studio: Origin Systems
12:25:10  (Config)Game Name: Ultima Underworld 2
12:25:10  (Config)Display Game Name: Ultima Underworld 2
12:25:10  (Config)Updating ForceUninstallAllFiles to: 0
12:25:10  EAI data version: 3.07.00.00
12:25:10  Start redistributables install phase
12:25:12  End of redistributables install phase
12:25:12  Setting up uninstall data ... 
12:25:12  Installing GDF ... 
12:25:12  Installing Z:\Program Files (x86)\Origin Games\Ultima Underworld 2\GDFBinary_en_US.dll ... 
12:25:12  Alternate GDF game name Ultima Underworld 2 
12:25:12  IGameExplorer2 for windows 7
12:25:12  GameExplorerInstall returns 0 
12:25:12  Successfully installed 'Z:\Program Files (x86)\Origin Games\Ultima Underworld 2\GDFBinary_en_US.dll'.
12:25:12  Successfully installed GDF
12:25:12  Installing Firewall exception ... 
12:25:12  Start Adding Application To Exception List
12:25:13  Successfully installed Firewall exception
12:25:13  Setting createDesktopShort switch ... 
12:25:13  CREATE_DESKTOP_ICON is 0
12:25:13  Setting createDesktopShort switch ... 
12:25:13  CREATE_STARTMENU_ICON is 0
12:25:13  Setting up registry ... 
12:25:13  Current Product GUID exist: {A2731F5A-FF17-4B6B-B413-0CBA0ADFAC60}
12:25:13  New product GUID: {A2731F5A-FF17-4B6B-B413-0CBA0ADFAC60}
12:25:13  Product GUID is not changed
12:25:13  Calling touchup_SetUninstallRegKey
12:25:15  Installer finished with exit code: 0
12:25:15  Shutting down data reader.

****************************************
12:25:15  Stopping install logging
****************************************

I have 2 hard drives and I put my second one to Z and organized it to my needs. The program files added itself because of origin and I decided to leave it like that. It makes my files look a little off though.

These are the processes that I tried to do:

1) Uninstall, Install, play

2) Uninstall, install, play, repair, play

3) Check of update, play, repair, play, Uninstall, install, play

+) other similar combinations

Thanks for the assistance

[EA_Nils]

@Lilrock_Rocks Hi,

Can you try installing it to a non system folder? e.g. to Z:\Games instead of Program Files (x86)\Origin Games\

You can change the installation folder in the Origin Client by clicking on Origin (top left corner) > Application Settings > Advanced tab > Downloaded Games. Now click the Change... button there and specify another folder to see whether installing it there will work.

Cheers,

Nils

[Lilrock_Rocks]

@EA_Nils

I still recive the same problem.

The game is now installed into Z:\Games\Ultima Underworld 2

[Lilrock_Rocks · Accepted solution]

I tried combatibility mode as Windows 7 on the dosbox file.

Z:\Games\Ultima Underworld 2\DATA\DOSBox\DOSBox.exe

Change the compatibility mode to Windows 7. If someone is using this as a solution and it still doesn't work, try adding administrative privilages.

I don't know why we need to run it under Windows 7

[EA_Nils]

Ah, glad to hear you got it working now!