Game doesnt launch after AC launch

[tapwarez]

I press play, the AC starts, the AC closes, EA app opens again i don't know what to do please someone help

[EA_Illium · Accepted solution]

Hi @tapwarez 

To check do you get an error message?

Also if you have not try the following steps when you have a moment:

• Repair your game via the EA App - Repair (Library > Tile Dots > Repair)
• Clear EA App's Cache (Top Left Menu > Help > App Recovery) 
• Connection and Advance Connection Guides 
• Check for other applications that may be limiting EA App or Game performance
• Close other running applications on your device
• Run the System File Checker tool, then Check for Windows and GPU updates  
• Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues 

Thanks!

[EA_Illium]

Hi @tapwarez, Which game are you playing with the EA app?

[tapwarez]

I tried to play FC 24, the issue persists in fiifa 23

[EA_Illium · Accepted solution]

Hi @tapwarez 

To check do you get an error message?

Also if you have not try the following steps when you have a moment:

• Repair your game via the EA App - Repair (Library > Tile Dots > Repair)
• Clear EA App's Cache (Top Left Menu > Help > App Recovery) 
• Connection and Advance Connection Guides 
• Check for other applications that may be limiting EA App or Game performance
• Close other running applications on your device
• Run the System File Checker tool, then Check for Windows and GPU updates  
• Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues 

Thanks!