[PC] Dead Space 2 Failed To Launch Game Error [ Edited ]

[Clarkay]

Hello,

I have been directed to the forums for a support case where I am unable to launch Dead Space 2 on multiple devices. I believe it is a product key issue per this forum entry.

https://answers.ea.com/t5/Other-Dead-Space-Games/Old-Report-Dead-Space-2-won-t-launch-from-EA-App/m-...

An error on our end caused the launch to fail. Try again a little later.

Please assist.

[EA_Shepard · Accepted solution]

@Clarkay If it is an account issue or a license issue the forums can't help because we cannot make changes. That is what support is for. They have to look into that on their end.

Can you try the following for me and see if these make any difference:

Delete EA License Files:

• Make sure the EA app is closed.
• Press the Windows key and "R" at the same time.
• Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
• Delete all files within this folder

Navigate to C:\Program Files\EA Games\Dead Space 2

run the deadspace2 file as administrator and see if it launches the game or gives the same error.

[EA_Shepard]

@Clarkay Following up on this one. Are you still getting errors when you try to launch and play the game?

[Clarkay]

@EA_Shepard Unfortunately yes I am. Prior to posting this I've had two different live chats with EA support agents who tried and suggested numerous things but the issue persists, including on a separate device, so it appears to be an issue with the game itself or my account's product key for the game. The second live chat agent asked me to post to these forums to seek further help.

[EA_Shepard · Accepted solution]

@Clarkay If it is an account issue or a license issue the forums can't help because we cannot make changes. That is what support is for. They have to look into that on their end.

Can you try the following for me and see if these make any difference:

Delete EA License Files:

• Make sure the EA app is closed.
• Press the Windows key and "R" at the same time.
• Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
• Delete all files within this folder

Navigate to C:\Program Files\EA Games\Dead Space 2

run the deadspace2 file as administrator and see if it launches the game or gives the same error.