Why can't I open Origin?

[Elizaaa33]

So, I downloaded OriginThinSetup.exe from the original Origin site, and I installed it. When I tried to open Origin, it said: "Sorry, your machine isn't able to run Origin because it doesn't meet our hardware specifications or your hardware drivers need to be updated. For more information please check our Install Origin help article" I had Origin on my other PC which currently doesn't work any more, and I wanted to install it on this PC too, but it gives me  that error. What should I do to make it work?

[EA_Zoe]

Hi @Elizaaa33,

Can you please join a DxDiag and I'll look into the issue. Thanks!

[caysie555]

I am having the exact same problem. What do I need to do to make Origin work?

[EA_Zoe]

Hi @caysie555,

If you join a DxDiag I'll be able to see if your computer can run Origin or not. Thanks! (simply click on the link to be redirected to an article explaining how to create a DxDiag file)