Help us improve Answers HQ! Take Survey No, Thanks

forgot security anwser and question

by superliverfan
Reply

ORIGINAL POST

Accepted Solution

forgot security anwser and question

★★★★ Novice

hello i forgot my security question and anwser is there any way to get my security question and anwser back?????

Message 1 of 26 (38,289 Views)

Re: forgot security anwser and question

Hero

In Origin ?

 

For everything account/serial code related, you need to contact Customer Support.

They can be found here: https://help.ea.com/contact-us

You have the option to contact them by mail, phone or Live Chat. Make sure you have a game, a category and a platform selected for the options to become available.

For Live Chat, make sure to choose US as your country.

Good Luck and Happy Simmin
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Thinking of helping out ? Please check the Helper's Corner for Sims 4 or Sims 3 and The Acadamy


Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
PNs werden nicht beantwortet. Probleme gehören ins Forum

Message 2 of 26 (38,015 Views)

Re: forgot security anwser and question

★★★★ Novice

In hell that I can change the **bleep**ing secret question of origin?

Message 3 of 26 (37,510 Views)

Re: forgot security anwser and question

[ Edited ]
★★★★ Novice

I got this sorted by contacting them by phone

Message 4 of 26 (37,353 Views)

Re: forgot security anwser and question

★★★★ Novice

Lucky you - i live in Ukraine and there is no seperate phone number to call EA support. So for me there is no way out of this mess !!!

Message 5 of 26 (34,668 Views)

Re: forgot security answer and question

★★★★★ Newbie

can you send me their phone number on mail: [edit: email address removed]  ????

Message 6 of 26 (30,885 Views)

Re: forgot security anwser and question

★★★★★ Newbie

Its for free?

Message 7 of 26 (30,872 Views)

Re: forgot security anwser and question

★★★★ Newbie
What's the number
Message 8 of 26 (28,928 Views)
Reply
0

Re: forgot security anwser and question

★★★★ Newbie

My account was hacked by someone in Russia. I know the pain others are going through to get the issues that created resolved. 

I managed to get the account back just like the original poster did. But his problem is also mine. 

 

They changed the security question and I have no idea to what. So it means I can't change the Origin ID the hacker set up.

So I too, have to call them. 

 

Now. The number is  1-866-543-5435.  You need a case ID for them to help you. 

You can get one by participating in the Live Chat. 

It really doesn't take that long. 

 

Now. As for how long the phone call will take? I won't know that till 5AM my time when I can call them. I swear, being on the West Coast is a pain in the tookus sometimes. 

 

Good luck to others who are going through a similiar problem. I know it's so frustrating it just makes you angry. But hang in there. There is help. You just have to go through a lot of hoops to get it. 

Message 9 of 26 (28,466 Views)

Re: forgot security anwser and question

[ Edited ]
★★★★ Novice

thx for the solution! long waiting time for chat room though Standard smile

Message 10 of 26 (27,989 Views)

Accepted Solution

Hero

In Origin ?

 

For everything account/serial code related, you need to contact Customer Support.

They can be found here: https://help.ea.com/contact-us

You have the option to contact them by mail, phone or Live Chat. Make sure you have a game, a category and a platform selected for the options to become available.

For Live Chat, make sure to choose US as your country.


Secure your account

Turn on Login Verification to protect your information.

View more on EA Help

We can help with payment errors, refunds, and order questions.

Contact us on EA Help