08-30-2012 12:59 PM
In Origin ?
For everything account/serial code related, you need to contact Customer Support.
They can be found here: https://help.ea.com/contact-us
You have the option to contact them by mail, phone or Live Chat. Make sure you have a game, a category and a platform selected for the options to become available.
For Live Chat, make sure to choose US as your country.
06-22-2013 02:51 AM
My account was hacked by someone in Russia. I know the pain others are going through to get the issues that created resolved.
I managed to get the account back just like the original poster did. But his problem is also mine.
They changed the security question and I have no idea to what. So it means I can't change the Origin ID the hacker set up.
So I too, have to call them.
Now. The number is 1-866-543-5435. You need a case ID for them to help you.
You can get one by participating in the Live Chat.
It really doesn't take that long.
Now. As for how long the phone call will take? I won't know that till 5AM my time when I can call them. I swear, being on the West Coast is a pain in the tookus sometimes.
Good luck to others who are going through a similiar problem. I know it's so frustrating it just makes you angry. But hang in there. There is help. You just have to go through a lot of hoops to get it.