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Keeper
superliverfan
Posts: 1
Registered: ‎08-30-2012
Accepted Solution

forgot security anwser and question

hello i forgot my security question and anwser is there any way to get my security question and anwser back?????

crinrict
Posts: 47,179
Topics: 176
XP: 4,409
Solutions: 4,084
Registered: ‎07-18-2012

Re: forgot security anwser and question

In Origin ?

 

For everything account/serial code related, you need to contact Customer Support.

They can be found here: https://help.ea.com/contact-us

You have the option to contact them by mail, phone or Live Chat. Make sure you have a game, a category and a platform selected for the options to become available.

For Live Chat, make sure to choose US as your country.



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
av3ng3r627
Posts: 3
Registered: ‎01-26-2013

Re: forgot security anwser and question

In hell that I can change the **bleep**ing secret question of origin?

Keeper
crackedskullza
Posts: 3
Registered: ‎01-31-2013

Re: forgot security anwser and question

[ Edited ]

I got this sorted by contacting them by phone

Keeper
DENIS_Biomech
Posts: 5
Registered: ‎03-12-2013

Re: forgot security anwser and question

Lucky you - i live in Ukraine and there is no seperate phone number to call EA support. So for me there is no way out of this mess !!!

Keeper
driiftor
Posts: 2
Registered: ‎05-11-2013

Re: forgot security answer and question

can you send me their phone number on mail: [edit: email address removed]  ????

Keeper
driiftor
Posts: 2
Registered: ‎05-11-2013

Re: forgot security anwser and question

Its for free?

Keeper
4354802
Posts: 1
Registered: ‎06-11-2013

Re: forgot security anwser and question

What's the number
Keeper
misfitchicks1728
Posts: 2
Registered: ‎03-17-2013

Re: forgot security anwser and question

My account was hacked by someone in Russia. I know the pain others are going through to get the issues that created resolved. 

I managed to get the account back just like the original poster did. But his problem is also mine. 

 

They changed the security question and I have no idea to what. So it means I can't change the Origin ID the hacker set up.

So I too, have to call them. 

 

Now. The number is  1-866-543-5435.  You need a case ID for them to help you. 

You can get one by participating in the Live Chat. 

It really doesn't take that long. 

 

Now. As for how long the phone call will take? I won't know that till 5AM my time when I can call them. I swear, being on the West Coast is a pain in the tookus sometimes. 

 

Good luck to others who are going through a similiar problem. I know it's so frustrating it just makes you angry. But hang in there. There is help. You just have to go through a lot of hoops to get it. 

Sentinel
tbag2212
Posts: 24
Registered: ‎06-29-2013

Re: forgot security anwser and question

[ Edited ]

thx for the solution! long waiting time for chat room though :smileyhappy: