forgot security anwser and question

by superliverfan
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Accepted Solution

forgot security anwser and question

★★★ Novice

hello i forgot my security question and anwser is there any way to get my security question and anwser back?????

Message 1 of 26 (42,733 Views)

Accepted Solution

Re: forgot security anwser and question

Hero

In Origin ?

 

For everything account/serial code related, you need to contact Customer Support.

They can be found here: https://help.ea.com/contact-us

You have the option to contact them by mail, phone or Live Chat. Make sure you have a game, a category and a platform selected for the options to become available.

For Live Chat, make sure to choose US as your country.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 2 of 26 (43,221 Views)

All Replies

Re: forgot security anwser and question

Hero

In Origin ?

 

For everything account/serial code related, you need to contact Customer Support.

They can be found here: https://help.ea.com/contact-us

You have the option to contact them by mail, phone or Live Chat. Make sure you have a game, a category and a platform selected for the options to become available.

For Live Chat, make sure to choose US as your country.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 2 of 26 (43,222 Views)

Re: forgot security anwser and question

★★ Novice

In hell that I can change the **bleep**ing secret question of origin?

Message 3 of 26 (41,920 Views)

Re: forgot security anwser and question

[ Edited ]
★★ Novice

I got this sorted by contacting them by phone

Message 4 of 26 (41,763 Views)

Re: forgot security anwser and question

★★ Apprentice

Lucky you - i live in Ukraine and there is no seperate phone number to call EA support. So for me there is no way out of this mess !!!

Message 5 of 26 (39,078 Views)

Re: forgot security answer and question

★★★★★ Newbie

can you send me their phone number on mail: [edit: email address removed]  ????

Message 6 of 26 (35,295 Views)

Re: forgot security anwser and question

★★★★★ Newbie

Its for free?

Message 7 of 26 (35,282 Views)

Re: forgot security anwser and question

★★★ Newbie
What's the number
Message 8 of 26 (33,338 Views)

Re: forgot security anwser and question

[ Edited ]
★★★ Newbie

My account was hacked by someone in Russia. I know the pain others are going through to get the issues that created resolved. 

I managed to get the account back just like the original poster did. But his problem is also mine. 

 

They changed the security question and I have no idea to what. So it means I can't change the Origin ID the hacker set up.

So I too, have to call them. 

 

[Admin. Edit] Please contact support via this link: https://help.ea.com/en/contact-us/
You need a case ID for them to help you. 

You can get one by participating in the Live Chat. 

It really doesn't take that long. 

 

Now. As for how long the phone call will take? I won't know that till 5AM my time when I can call them. I swear, being on the West Coast is a pain in the tookus sometimes. 

 

Good luck to others who are going through a similiar problem. I know it's so frustrating it just makes you angry. But hang in there. There is help. You just have to go through a lot of hoops to get it. 

Message 9 of 26 (32,876 Views)

Re: forgot security anwser and question

[ Edited ]
★★★★★ Novice

thx for the solution! long waiting time for chat room though Standard smile

Message 10 of 26 (32,399 Views)