Unlinking accounts (GAMERTAG, PSN ID)

by SeanStev
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Original Post

Re: Unlinking accounts (GAMERTAG, PSN ID)

★★★ Newbie

could you tell me when you had this sucsess as ive just been informed they nolonger do this for unknow reasons

Message 51 of 105 (13,443 Views)

Re: Unlinking accounts (GAMERTAG, PSN ID)

★★★ Newbie

I had an Origin account linked to my Xbox Gamertag, I don't know how or when but it was there, I was trying to link my Origin account and it said there was one already linked. Anyway, I followed the link EA_Najat posted and got in contact with tech support. After telling him I wanted the old Origin unlinked and the new one linked he told me all the saved data could be erased, yada yada, I didn't care, but then after he put me on hold to do whatever he told me he could merge the two accounts, problem solved, it worked!

 

It was not that big of a deal and it took maybe an hour.

Message 52 of 105 (13,432 Views)

Re: Unlinking accounts (GAMERTAG, PSN ID)

★★★ Newbie
Well after 4 hours of going through various posts and chats with support reps, I think I'm gonna give up. I am trying to unlink my Gamertag from a Battlelog account I can't access due to my email being hacked. Nobody gives me the same answer as the rep before him, and out of the 4 I've spoken to only one has been helpful. Of course my page closes due to an unexpected error when I am about to resolve this ordeal, and I have no way of continuing the chat with him. EA, next time don't lock access to in game content behind a service that barely works. It says both in-game and in the app that Battlelog can be accessed with a QR code that I later find out isn't actually in the Xbox One game after over a year.
Message 53 of 105 (13,428 Views)

Re: Unlinking accounts (GAMERTAG, PSN ID)

★★★ Newbie

so i have been trying to contact an rep for over a month. once i managed to talk to one and they said the problem was fixed but they didn't unlink my accounts. i am still trying to talk to an rep and there seems to be none. i have been a loyal customer for years and this feels really crappy that i get treated like this when it is a big issue with a lot of people.

Message 54 of 105 (13,270 Views)

Re: Unlinking accounts (GAMERTAG, PSN ID)

★★★ Newbie
i wanted to unlink from my old origin and link to my new account. Went via help desk and it was not possible, despite 2 hours and 3 tech guys.
In the end I had to forget my new origin account and change the email address in my old origin account to match the PSN email address. First I had to log into my new origin account an give it a bogus address because it was the same as my PSN account, but not linked.
Not ideal but hey I'm playing BF Hardline online now so im happy enough.
Message 55 of 105 (13,154 Views)

Re: Unlinking accounts (GAMERTAG, PSN ID)

[ Edited ]
★★★ Novice

I've spoken to three reps over live chat.  The first two said to try back during the week as it needed to be done by a 'specialist' and third said it couldn't be done because there was no policy about it and if I had the old origins account cancelled (currently connected to my xbox live account) I wouldn't be able to relink the gamertag to another account.

Message 56 of 105 (13,068 Views)

Re: Gamertag

★ Novice

i have a origin id that i no longer use and my xbox 360 account is linked to it so i cant connect my xbox one account to my new origin id and i have no way of getting in contact with ea support

 

Message 57 of 105 (12,891 Views)

Re: Gamertag

★★ Novice
EA Advisors say they cannot unlink and relink console ID's (GT's) so how is this helpful?
Message 58 of 105 (12,632 Views)

Updating your linked account

[ Edited ]
Community Manager

Greetings everyone,

 

As outlined here: http://help.ea.com/en/article/linking-your-origin-account-with-your-psn-id-and-gamertag/

 

If your console IDs are connected to different EA Accounts or to an incorrect account, it may be possible to have an EA Advisor transfer certain items for you. However, doing so can result in permanently losing data from your EA Account, console account, or both. You can find more details on the risks of persona transfers here.

 

If you have multiple EA Accounts with console IDs connected to them and you want the console IDs to be on the same EA Account, an EA Advisor can move the console account for you*. You will need to verify ownership on all accounts involved.

Please note: moving a console ID will cause you to lose your game status and progress, items purchased and/or earned in your games, content that you have associated with one or both accounts, and access to certain online services for games. Your EA Advisor can tell you what you will lose based on your account information.

 

If you have multiple EA Accounts with games or content on them but your console IDs are connected to just one of them, contact an EA Advisor. They can transfer your games and other content to the EA Account that is connected to your console IDs.

Please note: Doing this may result in the loss of progress, saved data or stats from your games. This includes any content you have saved to the Origin Cloud, any multiplayer progression, and potentially offline save game progression.

 

*EA Advisors cannot transfer your console ID to an EA Account that already has a console ID of the same type (Xbox LIVE gamertag or PlayStation online ID) attached to it.

 

Cheers,

Nils

Message 59 of 105 (12,614 Views)

Re: Updating your linked account

★★★ Newbie

@EA_Nils wrote:

Greetings everyone,

 

If your PSN Online ID or Gamertag is linked to the wrong Origin account, please follow the steps pasted below, as outlined in this article: http://help.ea.com/en/article/linking-your-origin-account-with-your-psn-id-and-gamertag/

 

If your console IDs are connected to different Origin accounts or to an incorrect account, it is possible to have an EA Advisor transfer certain items for you. However, doing so can result in permanently losing data from your Origin account, console account, or both. You can find more details on the risks of persona transfers here.

  • If you have multiple Origin accounts with console IDs connected to them and you want the console IDs to be on the same Origin account, an EA Advisor can move the console account for you. You will need to verify ownership on all accounts involved.
    • Please note: moving a console ID will cause you to lose your game status and progress, items purchased and/or earned in your games, content that you have associated with one or both accounts, and access to certain online services for games. Your EA Advisor can tell you what you will lose based on your account information.
  • If you have multiple Origin accounts with games or content on them but your console IDs are connected to just one of them, contact an EA Advisor. They can transfer your games and other content to the Origin account that is connected to your console IDs.
    • Please note: Doing this may result in the loss of progress, saved data or stats from your games. This includes any content you have saved to the Origin Cloud, any multiplayer progression, and potentially offline save game progression.

Cheers,

Nils


 

I just finished speaking with an EA Advisor and was told they couldn't and wouldn't unlink my PSN ID from an old Origin account that didn't have any games on it. Why is one side saying it's possible to unlink/merge PSN IDs and the other side saying it's not?

Message 60 of 105 (12,366 Views)