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Posts: 3
Registered: ‎05-21-2013

Unable to Login to Origin

I've been unable to login to Origin since Monday.


Receiving this error message:


"An unknown error has occurred. Please restart Origin and try again."


I do this many times and nothing happens.


If I try to launch SimCity, I receive this error message:


"Error communicating with Origin.  Please check that Origin is online."


I've reset my Origin password as well.


Origin version: Version - 218578



Posts: 12,749
Topics: 39
XP: 4,019
Solutions: 1,921
Registered: ‎02-26-2013

Re: Unable to Login to Origin

Check out this link:


and then if you need to contact Customer Service, instructions below:



Customer Service/Game Advisors can help with it. Here's how to reach them: mileyhappy:

1 Click on the following link:
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.
If this message helped you, please give it some xp! Just click the XP box at the bottom of the message.

Si ce message vous a aidé, donnez-lui un peu d'XP ! Cliquez le bouton XP en bas à droite de ce message.
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✔ Please don't forget to resolve your question if this helps as it could help others & Click XP if someone helped!

***Please note...I do not work for EA/Origin/Pogo
Questions belong in the forums. I don't answer questions via PM
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Posts: 3
Registered: ‎05-21-2013

Re: Unable to Login to Origin

Your suggestions did not help.  The issue has not been solved.  "Customer Service" contacted, but my expectations of a solution are low.

Posts: 13,339
Solutions: 2,148
Registered: ‎07-30-2012

Re: Unable to Login to Origin

Did you go through the troubleshooting steps here?

If this message helped you, please give it a bit of XP! Click the XP button at the bottom right of this post.
If it answered your question, click "Accept as solution". Thanks!

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