Ask. Answer. Be the Hero.
Showing results for 
Search instead for 
Do you mean 
Reply
Keeper
srp723
Posts: 3
Registered: ‎05-21-2013

Unable to Login to Origin

I've been unable to login to Origin since Monday.

 

Receiving this error message:

 

"An unknown error has occurred. Please restart Origin and try again."

 

I do this many times and nothing happens.

 

If I try to launch SimCity, I receive this error message:

 

"Error communicating with Origin.  Please check that Origin is online."

 

I've reset my Origin password as well.

 

Origin version: Version 9.1.15.109 - 218578

 

Thanks.

MLadyD7
Posts: 12,749
Topics: 39
XP: 3,893
Solutions: 1,921
Registered: ‎02-26-2013

Re: Unable to Login to Origin

Check out this link:  http://forum.ea.com/eaforum/posts/list/9347071.page

 

and then if you need to contact Customer Service, instructions below:

 

 

Customer Service/Game Advisors can help with it. Here's how to reach them: :smileyhappy:
 

1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.
-----------------------------------------------------------------------------------------------------------------------------------------------
If this message helped you, please give it some xp! Just click the XP box at the bottom of the message.


Si ce message vous a aidé, donnez-lui un peu d'XP ! Cliquez le bouton XP en bas à droite de ce message.
--------------------------------------------------------------------------------------------------------------( ͡° ͜ʖ ͡°)”------------------------

---------------------------------------------------------------------------------------。 ◕‿◕。-----------------------------------------------------------------------------------------
✔ Please don't forget to resolve your question if this helps as it could help others & Click XP if someone helped!

***Please note...I do not work for EA/Origin/Pogo
Questions belong in the forums. I don't answer questions via PM
-
----( ͡° ͜ʖ ͡°)”----

Keeper
srp723
Posts: 3
Registered: ‎05-21-2013

Re: Unable to Login to Origin

Your suggestions did not help.  The issue has not been solved.  "Customer Service" contacted, but my expectations of a solution are low.

EA_Francois
Posts: 8,803
Solutions: 1,880
Registered: ‎07-30-2012

Re: Unable to Login to Origin

Did you go through the troubleshooting steps here? :smileyhappy:

http://forum.ea.com/eaforum/posts/list/8780652.page
-----------------------------------------------------------------------------------------------------------------------------------------------

Si ce message vous a aidé, donnez-lui un peu d'XP ! Cliquez le bouton XP en bas à droite de ce message.
S'il a répondu à votre question, cliquez sur "Accepter comme solution." Merci !


If this message helped you, please give it a bit of XP! Click the XP button at the bottom right of this post.
If it answered your question, click "Accept as solution". Thanks!


--------------------------------------------------------------------------------------------------------------ᕕ( ᐛ )ᕗ---------------------