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Unable to Login to Origin

by srp723
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Original Post

Unable to Login to Origin

★★★★ Novice

I've been unable to login to Origin since Monday.

 

Receiving this error message:

 

"An unknown error has occurred. Please restart Origin and try again."

 

I do this many times and nothing happens.

 

If I try to launch SimCity, I receive this error message:

 

"Error communicating with Origin.  Please check that Origin is online."

 

I've reset my Origin password as well.

 

Origin version: Version 9.1.15.109 - 218578

 

Thanks.

Message 1 of 4 (1,038 Views)

Re: Unable to Login to Origin

Champion

Check out this link:  http://forum.ea.com/eaforum/posts/list/9347071.page

 

and then if you need to contact Customer Service, instructions below:

 

 

Customer Service/Game Advisors can help with it. Here's how to reach them: Confusedmileyhappy:
 

1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.
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Message 2 of 4 (1,027 Views)

Re: Unable to Login to Origin

★★★★ Novice

Your suggestions did not help.  The issue has not been solved.  "Customer Service" contacted, but my expectations of a solution are low.

Message 3 of 4 (1,017 Views)

Re: Unable to Login to Origin

★★★★★ Expert
Did you go through the troubleshooting steps here? Standard smile

http://forum.ea.com/eaforum/posts/list/8780652.page
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Message 4 of 4 (1,012 Views)

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