Re: Unable to Login to Origin

by EA_Francois
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Original Post

Unable to Login to Origin

★ Novice

I've been unable to login to Origin since Monday.

 

Receiving this error message:

 

"An unknown error has occurred. Please restart Origin and try again."

 

I do this many times and nothing happens.

 

If I try to launch SimCity, I receive this error message:

 

"Error communicating with Origin.  Please check that Origin is online."

 

I've reset my Origin password as well.

 

Origin version: Version 9.1.15.109 - 218578

 

Thanks.

Message 1 of 5 (1,800 Views)

Re: Unable to Login to Origin

Hero (Retired)

Check out this link:  http://forum.ea.com/eaforum/posts/list/9347071.page

 

and then if you need to contact Customer Service, instructions below:

 

 

Customer Service/Game Advisors can help with it. Here's how to reach them: Confusedmileyhappy:
 

1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.
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Message 2 of 5 (1,778 Views)

Re: Unable to Login to Origin

★ Novice

Your suggestions did not help.  The issue has not been solved.  "Customer Service" contacted, but my expectations of a solution are low.

Message 3 of 5 (1,768 Views)

Re: Unable to Login to Origin

Community Manager (retired)
Did you go through the troubleshooting steps here? Standard smile

http://forum.ea.com/eaforum/posts/list/8780652.page
If this message helped you, please give it a bit of XP! Click the XP button at the bottom right of this post.
If it answered your question, click "Accept as solution". Thanks!
Message 4 of 5 (1,763 Views)

Re: Unable to Login to Origin

★ Novice

I tried these steps but nothing worked.  Clicking on the links did absolutely nothing and I've been waiting for over 20 minutes for someone on the live chat to get in touch with me but no dice.

Message 5 of 5 (626 Views)