Sims 4 gone after Origin update?

Jezzrehel88 · February 2017

Hello there.

It's been a while since i last started my Sims 4 and Origin. Of course there was a Origin update.

So now i wanted to start the game but it says Sims 4 is not in my game library? I have the dvd lying besides me... I also checked my account name and reset the passwort, just to make sure it was the correct Email adress.

I tried to start a support chat with EA. Even after tiping in a topic and reading the users angreement, the butten for the chat request stais grayed out.

How does this happen, and how can I "reactivate" my Sims 4 asap?

Any help much apperciated

laurencrai121 · February 2017

My sims 4 game has went missing from my origin library, I only have one origin account so I have not logged into the wrong one.

When I have tried to reinstall my game to the library it says that my code has already been used (probably when I had originally installed the game).

How do I get my game back? Or even if I have to start from the beginning but still using the same disk to download the game again to my laptop.

Please help!

EA_Barry · February 2017

@Jezzrehel88 @laurencrai121

The following link has steps that should help with this issue. Please try those and let us know your results here, thanks.

https://help.ea.com/en-us/help/origin/origin/origin-my-games-list-is-blank/

laurencrai121 · March 2017

@EA_BarryI went through all of the steps for windows from the link you sent but unfortunately still no luck with getting my game back. can you suggest anything else?