03-05-2013 06:53 PM - edited 03-07-2013 04:15 PM
I pre ordered sims 3 university, i recieved the email this morning that it was ready for download. The origin store even allows you to purchase Sims 3 University Life now! The problem is when i go to download it, it says I have successfully pre-ordered the game and that it has not yet been released?? What do I do?
I LIVE CHATTED WITH AN ORIGIN CONSULTANT AND THEY FIXED THE PROBLEM! I WOULD SUGGEST DOING THE SAME IT IS WORTH THE WAIT YOU WILL NEED:
ORDER NUMBER (FOUND IN EMAIL FROM ORIGIN)
LAST 4 DIGITS OF CREDITCARD USED TO PAY
AND OF COURSE A SERCURITY QUESTION
03-05-2013 06:57 PM
Im having the same problem only I didnt get the email and the order history says "payment pending".
03-05-2013 08:19 PM
I am having the same issue....in my Origin thing it says I have pre-ordered it, but it's greyed out and not yet released. I'm really pissed off--I purposefully purchased this game for Direct Download through Origin so I could play it right at Midnight. But I can't.
03-07-2013 04:12 PM
Hi i suggest you go online and live chat or call in and talk to an origin consultant! I just did that and the person helping fixed it!!!
03-07-2013 04:47 PM
can someone explain how to do this? i am waiting to chat with someone from origin but i have a 375 minute wait.. that's over 6 hours!