Help us improve Answers HQ! Take Survey No, Thanks

Sims 3 University is now available to download but origin wont let me!!!!

by rowenreid
Reply

ORIGINAL POST

Sims 3 University is now available to download but origin wont let me!!!!

[ Edited ]
★★★★ Newbie

I pre ordered sims 3 university, i recieved the email this morning that it was ready for download. The origin store even allows you to purchase Sims 3 University Life now! The problem is when i go to download it, it says I have successfully pre-ordered the game and that it has not yet been released?? What do I do?

 

I LIVE CHATTED WITH AN ORIGIN CONSULTANT AND THEY FIXED THE PROBLEM! I WOULD SUGGEST DOING THE SAME IT IS WORTH THE WAIT YOU WILL NEED:

YOUR EMAIL

ORDER NUMBER (FOUND IN EMAIL FROM ORIGIN)

LAST 4 DIGITS OF CREDITCARD USED TO PAY

AND OF COURSE A SERCURITY QUESTION

 

Message 1 of 5 (298 Views)
Reply
0

Re: Sims 3 University is now available to download but origin wont let me!!!!

★★★ Newbie

Im having the same problem only I didnt get the email and the order history says "payment pending".

Message 2 of 5 (290 Views)
Reply
0

Re: Sims 3 University is now available to download but origin wont let me!!!!

★★★★ Newbie

I am having the same issue....in my Origin thing it says I have pre-ordered it, but it's greyed out and not yet released. I'm really pissed off--I purposefully purchased this game for Direct Download through Origin so I could play it right at Midnight. But I can't.

Message 3 of 5 (281 Views)

Re: Sims 3 University is now available to download but origin wont let me!!!!

★★★★ Newbie

Hi i suggest you go online and live chat or call in and talk to an origin consultant! I just did that and the person helping fixed it!!!

Message 4 of 5 (240 Views)
Reply
0

Re: Sims 3 University is now available to download but origin wont let me!!!!

★★★ Newbie

can someone explain how to do this? i am waiting to chat with someone from origin but i have a 375 minute wait.. that's over 6 hours! 

Message 5 of 5 (219 Views)
Reply
0

Secure your account

Turn on Login Verification to protect your information.

View more on EA Help

We can help with payment errors, refunds, and order questions.

Contact us on EA Help