Origin has LOST all of my past games purchased...

[lazyeyeaz]

My orgigin account is empty after their last update. All of the past games i have purchased from Origin no longer show up in my library OR in my payment history... Highly unsatisfied customer. Maybe i should have stuck with steam games... -_-

[EA_Kristi · Accepted solution]

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@neetzm wrote:
The same thing happened to me! I contacted support and they said there is nothing I can do without the serial numbers which I dont have anymore. My game discs are all useless now, what a waste of money!

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If you are logging in to Origin with the same credentials that you used to log in to this site then I believe you may have multiple Origin accounts and many be logging in with the wrong account. Could it be you have more then 1 Origin account?

[lazyeyeaz]

Even my friends list has been wiped clean...

[Feltherg9]

I got this problem too ! Did you know a way to get all our games back ?

[EA_Kristi]

If you have multiple Origin account, please make sure you are logging in with the correct one.

[neetzm]

The same thing happened to me! I contacted support and they said there is nothing I can do without the serial numbers which I dont have anymore. My game discs are all useless now, what a waste of money!

[EA_Kristi · Accepted solution]

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@neetzm wrote:
The same thing happened to me! I contacted support and they said there is nothing I can do without the serial numbers which I dont have anymore. My game discs are all useless now, what a waste of money!

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If you are logging in to Origin with the same credentials that you used to log in to this site then I believe you may have multiple Origin accounts and many be logging in with the wrong account. Could it be you have more then 1 Origin account?

[DR_chacho]

This just happened to me, i am logged into my one origin account. I just lost my account of games, really frustrated and no solution so far

[EA_Kristi]

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@DR_chacho wrote:

This just happened to me, i am logged into my one origin account. I just lost my account of games, really frustrated and no solution so far

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Please contact an Advisor via live chat or phone for assistance with this issue:

1. Click on the following link: http://help.ea.com/en/contact-us/
2. Make sure you are logged in (top right corner)
3. Type in the name of the affected game
4. Select 'Next' at the bottom right
5. Select your platform and then 'Next' again
6. Select topic from the drop down and type in a short description of your issue.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.