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Keeper
cb-funky
Posts: 3
Registered: ‎12-08-2012

Origin.exe gone! And the tmp file is...weird

Hey, so after the last update, the Origin.exe is gone. If I try to start the OriginTMP.exe something very strange happens. A process "OriginTMP.exe" opens for about half a second and then disappears again. About 15 seconds later, the same thing happens. It just keeps opening and closing itself until I shut down the PC!

 

I have tried re-installing Origin from scratch, no success - the same thing happens. Wth is going on? How do I get Origin back?

 

 

 

On a side note: why is there no email option for customer service? I don't want to be called and the wait time for "live" chats are astronomical. Sigh.

Keeper
cb-funky
Posts: 3
Registered: ‎12-08-2012

Re: Origin.exe gone! And the tmp file is...weird

[ Edited ]

And the latest update broke my origin again. I've been trying to fix it for 4 days now - I have tried every solution that google and the EA forums had to offer. I CANNOT get the install to complete correctly.

 

Even from a complete uninstall (as per EA walkthrough https://help.ea.com/article/manually-uninstalling-origin) I install Origin, it starts the typical 42MB update... and then nothing. Going to the Origin folder - the Origin.exe is gone and there is nothing that brings it back (no, not starting the OriginTMP.exe or whatnot).


Could some from the Origin team please, please help me, this situation is intolerable.

 

(And let me re-iterate the need for being able to make a ticket to customer support - there needs to be a way to get customer support asynchronously (no, waiting for the live chat for more than 60 minutes is not an option; even just 20 minutes would be infuriating))

 

Also, here are the Bootstrapper logs, if that helps at all:

--------------------------------------------------------------------------------

Origin Bootstrapper
*************************

0:    [Mar 20 23:34:52] Event    LogFile: C:\ProgramData\Origin\Logs\Bootstrapper_Log
1:    [Mar 20 23:34:52] Event    Wed Mar 20 23:34:52 2013
2:    [Mar 20 23:34:52] Event    Version: 9.1.13.85
3:    [Mar 20 23:34:52] Event    "C:\ProgramFiles(x86)\Origin\Origin.exe"/Register
4:    [Mar 20 23:34:52] Event    Self registering

*************************
Origin Bootstrapper
*************************

0:    [Mar 20 23:34:52] Event    LogFile: C:\ProgramData\Origin\Logs\Bootstrapper_Log
1:    [Mar 20 23:34:52] Event    Wed Mar 20 23:34:52 2013
2:    [Mar 20 23:34:52] Event    Version: 9.1.13.85
3:    [Mar 20 23:34:52] Event    "C:\ProgramFiles(x86)\Origin\Origin.exe"/TelemOO/Installing
4:    [Mar 20 23:34:52] Event    Waiting for update thread to finish
5:    [Mar 20 23:34:52] Event    shouldUpdate = true
6:    [Mar 20 23:34:52] Event    DoUpdate: foundStaged = true
7:    [Mar 20 23:34:52] Event    Querying update service for environment production
8:    [Mar 20 23:34:53] Event    Query connection successful
9:    [Mar 20 23:34:57] Event    calling writeSettings
10:    [Mar 20 23:34:57] Event    versions: staged = 9.1.13.85 downloader = 9.1.14.104
11:    [Mar 20 23:34:57] Event    DoUpdates: update available. version = 9.1.14.104
12:    [Mar 20 23:35:21] Event    DownloadUpdate: update downloaded successfully
13:    [Mar 20 23:35:22] Event    Unpack: success
14:    [Mar 20 23:35:22] Event    doUpdates completed
15:    [Mar 20 23:35:22] Event    Launching Update Tool: C:\Program Files (x86)\Origin\UpdateTool.exe "\"C:\Program Files (x86)\Origin\Origin.exe\"  /TelemOO /Installing /Installed:9.1.14.104"
16:    [Mar 20 23:35:22] Event    releaseAndExitProcess called

Keeper
kingkcaj
Posts: 1
Registered: ‎03-20-2013

Re: Origin.exe gone! And the tmp file is...weird

I have same problem as stated above, happened to me today on my main computer, but my other comps works fine.

I try everything also from uninstalling origin and all the games from it and reinstalling and run scan, turn off everything. still not working

same thing happen as stated from OP. 

Please give us a solution.

Keeper
mirabelle54
Posts: 1
Registered: ‎05-24-2013

Re: Origin.exe gone! And the tmp file is...weird

Avez-vous résolu votre problème ?

Il m'est arrivé la même chose avec une mise à jour aujourd'hui.

La solution :

Renommer le fichier "Origin TMP.exe" en "Origin.exe" et vous pourrez ouvrir Origin.....

Keeper
cb-funky
Posts: 3
Registered: ‎12-08-2012

Re: Origin.exe gone! And the tmp file is...weird

Yes, thanks for answering in French when the original post was in English. 

 

And no, renaming the tmp did not help. I've googled all sorts of solutions and the renaming was one of the first solutions that came up and that I tried.

 

The only solution that helped so far was copying a working and updated version from a friend onto a USB stick and physically carrying it over to my PC and copying it over. I have NOT managed to fix the installation just with the resources EA provided.

 

Also, I still haven't heard a word from customer support....