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Keeper
xgillisx
Posts: 2
Registered: ‎01-28-2013
Accepted Solution

Origin Problem - Can't find UpdateTool.exe

[ Edited ]

Origin updated today but is now caught in a loop of trying to update each time I start it. After spending a few minutes "updating" it has a message that it cannot find UpdateTool.exe. Click OK. Try to start Origin and we go through the same process again.

Keeper
karmynjustblaze
Posts: 1
Registered: ‎06-04-2013

Re: Origin Problem - Can't find UpdateTool.exe

I am also having a similar issue... I just purchased The Sims 3 online a couple of weeks ago, and had to download Origin in order to play it. After being able to play The Sims 3 for a little while - all of the sudden I was unable to open Origin in order to play. Instantly after clicking the Origin OR The Sims 3 icons I recieve a pop-up saying "Updatetool.exe has stopped working. Windows will close program and inform you when a solution is found." and then no solution is ever found..... What's going on here?? I paid for this game just a number of weeks ago - and I am VERY frusterated that I'm suddenly unable to play due to some 'Update' that doesn't work?

Thanks for talking your time to review my concern, and I look forward to getting a solution!

EA_Stephen
Posts: 16,964
Topics: 126
XP: 2,216
Solutions: 2,875
Registered: ‎09-25-2012

Re: Origin Problem - Can't find UpdateTool.exe

[ Edited ]

First of all, make sure that you are running Origin in administration mode.

Additionally, ensure that your Firewall and/or Antivirus are not blocking the connection. The easiest way would be adding an exception for the Origin Client.

 

If that doesn't work, you may need to manually uninstall Origin, reboot your computer and then download a new client from the Origin website.

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Keeper
jread1984
Posts: 1
Registered: ‎06-05-2013

Re: Origin Problem - Can't find UpdateTool.exe

I have also had the same problem. I have uninstalled and reinstalled origin without any luck. I'm still getting the 'UpdateTool.exe has stopped working' message. It's very frustrating as I can't access my games.

 

Here are the details:

 

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: UpdateTool.exe

  Application Version: 0.0.0.0

  Application Timestamp: 51a7e978

  Fault Module Name: ntdll.dll

  Fault Module Version: 6.0.6002.18541

  Fault Module Timestamp: 4ec3e3d5

  Exception Code: c0000005

  Exception Offset: 0003bbe9

  OS Version: 6.0.6002.2.2.0.256.6

  Locale ID: 2057

  Additional Information 1: 8854

  Additional Information 2: b33f94a85418267e2657fd76fe5ff8db

  Additional Information 3: a1e8

  Additional Information 4: 2da2717c7433b9a11a955b6d8060f13c

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Keeper
schafer04889
Posts: 1
Registered: ‎06-06-2013

Re: Origin Problem - Can't find UpdateTool.exe

i tried doing that with mine and origin still wont open :smileysad:

Keeper
roseleyes
Posts: 1
Registered: ‎06-10-2013

Re: Origin Problem - Can't find UpdateTool.exe

Still can not load Origin even after uninstall and reloaded...

Keeper
litflower3
Posts: 7
Registered: ‎02-10-2013

Re: Origin Problem - Can't find UpdateTool.exe

This worked for me after lots of patience, sweat, and tears:

Press the windows and "r" key at the same time

type in "msconfig"

press "ok"

Select the bubble "selective startup"

uncheck the box "Load startup items"

Go to the "services" tab

check the box "hid all microsoft services"

select "disable all"

then click "apply"

then click "ok"

it will ask you to restart your computer.  click "ok"

After it restarts, should be working fine!

Keeper
novemberjhenn
Posts: 1
Registered: ‎08-02-2013

Re: Origin Problem - Can't find UpdateTool.exe

Following this advice... Made my brand new ultrabook crash. Thanks. It won't start now. It won't even restore.
Keeper
deermusic
Posts: 1
Registered: ‎06-04-2013

Re: Origin Problem - Can't find UpdateTool.exe

^^ This guy is an idiot... You have to select programs that you dont want to start in the startup. If you disable all, you would also disable programs that are not produced by microsoft but may be vital for your computer (ie. nvidia's programs) I wouldnt recommend trying this!

Keeper
killermonti1
Posts: 1
Registered: ‎09-02-2013

Re: Origin Problem - Can't find UpdateTool.exe

I had, repeat HAD, that same problem. I fixed it by uninstall Origin and restart my computer. Then reinstall Origin.