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Keeper
xgillisx
Posts: 2
Registered: ‎01-28-2013
Accepted Solution

Origin Problem - Can't find UpdateTool.exe

[ Edited ]

Origin updated today but is now caught in a loop of trying to update each time I start it. After spending a few minutes "updating" it has a message that it cannot find UpdateTool.exe. Click OK. Try to start Origin and we go through the same process again.

Keeper
karmynjustblaze
Posts: 1
Registered: ‎06-04-2013

Re: Origin Problem - Can't find UpdateTool.exe

I am also having a similar issue... I just purchased The Sims 3 online a couple of weeks ago, and had to download Origin in order to play it. After being able to play The Sims 3 for a little while - all of the sudden I was unable to open Origin in order to play. Instantly after clicking the Origin OR The Sims 3 icons I recieve a pop-up saying "Updatetool.exe has stopped working. Windows will close program and inform you when a solution is found." and then no solution is ever found..... What's going on here?? I paid for this game just a number of weeks ago - and I am VERY frusterated that I'm suddenly unable to play due to some 'Update' that doesn't work?

Thanks for talking your time to review my concern, and I look forward to getting a solution!

EA_Stephen
Posts: 18,976
Topics: 133
XP: 2,409
Solutions: 3,090
Registered: ‎09-25-2012

Re: Origin Problem - Can't find UpdateTool.exe

[ Edited ]

First of all, make sure that you are running Origin in administration mode.

Additionally, ensure that your Firewall and/or Antivirus are not blocking the connection. The easiest way would be adding an exception for the Origin Client.

 

If that doesn't work, you may need to manually uninstall Origin, reboot your computer and then download a new client from the Origin website.

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Keeper
jread1984
Posts: 1
Registered: ‎06-05-2013

Re: Origin Problem - Can't find UpdateTool.exe

I have also had the same problem. I have uninstalled and reinstalled origin without any luck. I'm still getting the 'UpdateTool.exe has stopped working' message. It's very frustrating as I can't access my games.

 

Here are the details:

 

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: UpdateTool.exe

  Application Version: 0.0.0.0

  Application Timestamp: 51a7e978

  Fault Module Name: ntdll.dll

  Fault Module Version: 6.0.6002.18541

  Fault Module Timestamp: 4ec3e3d5

  Exception Code: c0000005

  Exception Offset: 0003bbe9

  OS Version: 6.0.6002.2.2.0.256.6

  Locale ID: 2057

  Additional Information 1: 8854

  Additional Information 2: b33f94a85418267e2657fd76fe5ff8db

  Additional Information 3: a1e8

  Additional Information 4: 2da2717c7433b9a11a955b6d8060f13c

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Keeper
schafer04889
Posts: 1
Registered: ‎06-06-2013

Re: Origin Problem - Can't find UpdateTool.exe

i tried doing that with mine and origin still wont open :smileysad:

Keeper
roseleyes
Posts: 1
Registered: ‎06-10-2013

Re: Origin Problem - Can't find UpdateTool.exe

Still can not load Origin even after uninstall and reloaded...

Keeper
killermonti1
Posts: 1
Registered: ‎09-02-2013

Re: Origin Problem - Can't find UpdateTool.exe

I had, repeat HAD, that same problem. I fixed it by uninstall Origin and restart my computer. Then reinstall Origin.

Keeper
limsvilee
Posts: 1
Registered: ‎09-17-2013

Re: Origin Problem - Can't find UpdateTool.exe

Running the program as Administrator worked for me.

Keeper
bbeard2011
Posts: 1
Registered: ‎12-05-2013

Re: Origin Problem - Can't find UpdateTool.exe

I have done all of the above and it still has not fixed the issue. Please contact me ASAP to fix this issue. Thank you so much. I'm running windows 8.1 and the games ran fine for two weeks. I didn't update anything and one day this error just popped up.
EA_Kristi
Posts: 14,918
Topics: 61
XP: 1,044
Blog Posts: 0
Ideas: 0
Solutions: 4,176
Registered: ‎09-21-2012

Re: Origin Problem - Can't find UpdateTool.exe

Try doing a Clean Boot and then trying to launch Origin. Also please make sure that your firewall/antivirus is not blocking Origin. You can also try manually uninstalling the client and the installing again. You can find the steps to do the in the following article: https://help.ea.com/article/manually-uninstalling-origin