01-28-2013 08:33 AM - edited 01-28-2013 09:23 AM
Origin updated today but is now caught in a loop of trying to update each time I start it. After spending a few minutes "updating" it has a message that it cannot find UpdateTool.exe. Click OK. Try to start Origin and we go through the same process again.
Solved! Go to Solution.
06-04-2013 11:35 AM
I am also having a similar issue... I just purchased The Sims 3 online a couple of weeks ago, and had to download Origin in order to play it. After being able to play The Sims 3 for a little while - all of the sudden I was unable to open Origin in order to play. Instantly after clicking the Origin OR The Sims 3 icons I recieve a pop-up saying "Updatetool.exe has stopped working. Windows will close program and inform you when a solution is found." and then no solution is ever found..... What's going on here?? I paid for this game just a number of weeks ago - and I am VERY frusterated that I'm suddenly unable to play due to some 'Update' that doesn't work?
Thanks for talking your time to review my concern, and I look forward to getting a solution!
06-04-2013 12:31 PM - last edited on 09-09-2014 08:34 AM by EA_Nils
First of all, make sure that you are running Origin in administration mode.
Additionally, ensure that your Firewall and/or Antivirus are not blocking the connection. The easiest way would be adding an exception for the Origin Client.
06-05-2013 02:05 PM
I have also had the same problem. I have uninstalled and reinstalled origin without any luck. I'm still getting the 'UpdateTool.exe has stopped working' message. It's very frustrating as I can't access my games.
Here are the details:
Problem Event Name: APPCRASH
Application Name: UpdateTool.exe
Application Version: 0.0.0.0
Application Timestamp: 51a7e978
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18541
Fault Module Timestamp: 4ec3e3d5
Exception Code: c0000005
Exception Offset: 0003bbe9
OS Version: 6.0.6002.2.2.0.256.6
Locale ID: 2057
Additional Information 1: 8854
Additional Information 2: b33f94a85418267e2657fd76fe5ff8db
Additional Information 3: a1e8
Additional Information 4: 2da2717c7433b9a11a955b6d8060f13c
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12-05-2013 09:50 AM
12-05-2013 05:11 PM
Try doing a Clean Boot and then trying to launch Origin. Also please make sure that your firewall/antivirus is not blocking Origin. You can also try manually uninstalling the client and the installing again. You can find the steps to do the in the following article: https://help.ea.com/article/manually-uninstalling-