01-28-2013 08:33 AM - edited 01-28-2013 09:23 AM
Origin updated today but is now caught in a loop of trying to update each time I start it. After spending a few minutes "updating" it has a message that it cannot find UpdateTool.exe. Click OK. Try to start Origin and we go through the same process again.
Solved! Go to Solution.
06-04-2013 11:35 AM
I am also having a similar issue... I just purchased The Sims 3 online a couple of weeks ago, and had to download Origin in order to play it. After being able to play The Sims 3 for a little while - all of the sudden I was unable to open Origin in order to play. Instantly after clicking the Origin OR The Sims 3 icons I recieve a pop-up saying "Updatetool.exe has stopped working. Windows will close program and inform you when a solution is found." and then no solution is ever found..... What's going on here?? I paid for this game just a number of weeks ago - and I am VERY frusterated that I'm suddenly unable to play due to some 'Update' that doesn't work?
Thanks for talking your time to review my concern, and I look forward to getting a solution!
06-04-2013 12:31 PM - last edited on 09-09-2014 08:34 AM by EA_Nils
First of all, make sure that you are running Origin in administration mode.
Additionally, ensure that your Firewall and/or Antivirus are not blocking the connection. The easiest way would be adding an exception for the Origin Client.
06-05-2013 02:05 PM
I have also had the same problem. I have uninstalled and reinstalled origin without any luck. I'm still getting the 'UpdateTool.exe has stopped working' message. It's very frustrating as I can't access my games.
Here are the details:
Problem Event Name: APPCRASH
Application Name: UpdateTool.exe
Application Version: 0.0.0.0
Application Timestamp: 51a7e978
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18541
Fault Module Timestamp: 4ec3e3d5
Exception Code: c0000005
Exception Offset: 0003bbe9
OS Version: 6.0.6002.2.2.0.256.6
Locale ID: 2057
Additional Information 1: 8854
Additional Information 2: b33f94a85418267e2657fd76fe5ff8db
Additional Information 3: a1e8
Additional Information 4: 2da2717c7433b9a11a955b6d8060f13c
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06-15-2013 06:13 PM
This worked for me after lots of patience, sweat, and tears:
Press the windows and "r" key at the same time
type in "msconfig"
Select the bubble "selective startup"
uncheck the box "Load startup items"
Go to the "services" tab
check the box "hid all microsoft services"
select "disable all"
then click "apply"
then click "ok"
it will ask you to restart your computer. click "ok"
After it restarts, should be working fine!
09-01-2013 11:47 AM
^^ This guy is an idiot... You have to select programs that you dont want to start in the startup. If you disable all, you would also disable programs that are not produced by microsoft but may be vital for your computer (ie. nvidia's programs) I wouldnt recommend trying this!