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EA_Dennis
Posts: 7,438
Topics: 164
XP: 1,867
Solutions: 2,936
Registered: ‎09-22-2012

INVOICE FAILED

[ Edited ]

Hi all,

 

I've created a new post at the beginning of this thread so it's easier for everyone to find the latest updates.

 

The INVOICE FAILED error is currently under investigation. While we don't know anything new at the moment we will keep you posted with more information going forward.

Thank you for your patience while our teams are looking into this.

 

Update September 12th: 

 

Origin recently launched their new storefront, and as you’ve noticed, some of the error messaging is insufficient. The “invoicefailed” message is particularly unhelpful, and we’re working on updating the copy to provide you with more details about the problem you have encountered. In most cases, this error message is being shown due to a problem processing your payment method. We suggest trying a different payment method, which should resolve the situation.

 

Thank you again for your patience while the teams were looking into it. We apologize for the delay and any inconvenience caused by this.

Keeper
kir4
Posts: 1
Registered: ‎11-04-2012

INVOICE FAILED

when I want to buy in the store of origin shows me the following error: "INVOICE FAILED"

Keeper
iront3ars
Posts: 2
Registered: ‎08-21-2013

Re: INVOICE FAILED

I have the same problem. No explanation is given abou the error!!

 

What is the issue?

Keeper
BLaZInGAnG3Lz
Posts: 6
Registered: ‎08-21-2013

Re: INVOICE FAILED

No idea but it bugs me to death :catmad:

Keeper
coldzone24
Posts: 2
Registered: ‎08-21-2013

Re: INVOICE FAILED

I just want to use these new deals :smileysad:

Keeper
fauxhd
Posts: 2
Registered: ‎08-21-2013

Re: INVOICE FAILED

same here, and on my debit card I keep losing like a dollar or so out of no where. When the product I'm trying to purchase is 5.99.

Keeper
xbluexquantumx
Posts: 1
Registered: ‎08-21-2013

Re: INVOICE FAILED

I changed my payment method; from my visa prepaid card to an actual visa credit card, it then mysteriously worked. Try changing your payment method, the EA advisors told me and it worked. Hope this helps!

Keeper
TheMasterOfPain
Posts: 1
Registered: ‎06-15-2013

Re: INVOICE FAILED

[ Edited ]

fauxhd wrote:

same here, and on my debit card I keep losing like a dollar or so out of no where. When the product I'm trying to purchase is 5.99.


same thing here .. tried buying ME3 and got INVOICEFAILED, didnt get my game and a dollar was taken from my card

Keeper
fabiobarroso
Posts: 4
Registered: ‎10-14-2012

Re: INVOICE FAILED

Hi everyone, same problem here. So i guess we have been charged something for a failed purchase...interesting. I tried 3 or 4 times which means i was charged all times? How much is it?

i cant check right now because i dont have online banking.

 

Thanks!

Keeper
brookieeexbee
Posts: 1
Registered: ‎08-21-2013

Re: INVOICE FAILED

 I just had the same issue.  I spent an hour waiting for someone to talk to and they couldn't figure out what was wrong.  I was told to try again purchasing from the app and the website back and forth before I decided I didn't have time to try anymore.  It doesn't seem like there's a legit answer.  The guy I chatted with assured me that I had not be charged for my failed purchases. Guess I won't be buying the same while on sale afterall..