AHQ a Public forum ,since it would involve accessing your account to verify which we cannot do in AHQ(the policy of the forum forbide personal information to be post in here .for eg,email,password,contact No,..) .In order to solve your problem you will need to speak with at game advisor at EA Customer support: https://help.ea.com/contact-us
To unlock your account you would need to log in on a trusted console (Xbox/PlayStation) and try to reset your security question there.
https://help.ea.com/uk/article/how-to-reset-your-secret-question-in-fifa-ultimate-team
Click here for a guide to maybe solve your problem
How to reset Security question : https://help.ea.com/article/how-to-reset-your-secret-question-in-fifa-ultimate-team
Forget email https://help.ea.com/article/i-forgot-my-origin-email-or-password-for-the-account-i-set-up-via-my-mob...
Reset Password https://signin.ea.com/p/web/resetPassword?execution=e1764010996s1
Lost or forget https://help.ea.com/article/ive-lost-or-forgotten-my-password-how-can-i-recover-it
Update your email http://answers.ea.com/t5/Origin/HOW-TO-Update-your-email-address-or-security-question/m-p/1040072#U1...
For any issues regarding accounts/refunds, please follow these steps to contact a game advisor for more help:
1. Click the link https://help.ea.com/en/contact-us/ask and log in with your Origin name and password.
2. Where it says: ’What Can We Help you With’, type in ‘GAME NAME’
3. Click Find Solutions
4. Select "Your problem,eg accounts" from the drop-down list and also select your platform from the list.
5. Click: Find Solutions
6. Scroll down a little and on the lower right hand side, Click "I Still need Help"
Picture to help you understand better, https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center
The Window Will Open...
You’ll now see the currently available contact options(Depending on your game). These may vary depending on yourgeographical location and the time of day. Phone or Live Chat are the best options.
For customers in North America:
- Select "Call me."
- Enter your phone number.
- Select "Submit."
For Customers outside of North America:
- Go to the "choose a contact method" section
- Contact us using the telephone number provided within the listed opening hours
Please be aware that it is likely that the agent you speak to will need to confirm information on this account.
Hope this helps
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***Please note...I do not work for EA/Origin. Questions belong in the forums,Solution is like medicine,same medicine/solution may not work on same problem
I don't answer questions via PM. AHQ is "Player-to-Player" technical self-help forum
