I can't install Sims 4. Error 196620:0

[GongStar]

Pretty much what the title says.

I tried reinstalling Origin and it didn't work.

[GongStar · Accepted solution]

Well Kristi thanks for the help but it seems I solved it by removing a proxy I had on my browser.

I'm now downloading the game. mileysurprised:

[EA_Kristi]

Please manually uninstall Origin, then download the latest version of Origin and run the installation again. After the reinstall please do a Clean Boot and restart your router. Then make sure that you have added firewall/antivirus exceptions for Origin and opened the needed ports. After this when starting Origin, please make sure to run it as Admin (right click Origin shortcut, go to Properties - Compatibility and tick the 'Run this program as Admin' box). Then try to install the game again.

[GongStar · Accepted solution]

Well Kristi thanks for the help but it seems I solved it by removing a proxy I had on my browser.

I'm now downloading the game. mileysurprised:

[EA_Kristi]

Glad to hear to managed to solve it. I'll mark your post as the Solution then :womanhappy:

[WESTSTREET]

Hmm, I tired to do it but it didn't seem to work.

[EA_Kristi]

@WESTSTREET 

There are some steps below that you can try:

• Make sure that you are using the latest version of Origin
• Removing and Re-adding the Origin to the exceptions list for your Firewall/Anti-Virus.

Flushing your DNS cache

• Open the Windows Start Menu
• Type ‘cmd’ in the ‘Search programs and files’ field and press enter 
• Type ‘ipconfig /flushdns’ and press enter

[WESTSTREET]

@EA_Kristi wow you sure are a genius. Thanks
.

[Perasgal]

Hello, can you tell me how you did the proxy thing??

I cannot install mine and I've tried everything else

[MartianWalker]

I did all the steps. My firewall is shut down and it still don't work. The error is 196620:0

[EA_Kristi]

@MartianWalker You could try enabling Safe mode downloading in Application Settings - Advanced (top left corner of the client, in Origin menu) to see if that helps.