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Keeper
mackinzief
Posts: 3
Registered: ‎09-21-2012
Accepted Solution

I bought a game but it does not show up in Origin

[ Edited ]

I bought a game off origin today and it didn't show up in my list of games, nor is it in my purchase history. And yes, it did take my money.

Acolyte
tysonhenley
Posts: 1
Registered: ‎09-22-2012

Purchased: Tera

I bought Tera on here and its not showing in my history, why is this?

Keeper
gamevideo22
Posts: 4
Registered: ‎09-22-2012

Re: I bought a game

Battlefield 3 isn't it?

EA_Ursula
Posts: 13,038
XP: 1,576
Solutions: 2,816
Registered: ‎07-18-2012

Re: I bought a game

Hi everyone,

 

If your newly purchased game is not showing up in your games list when you log into your Origin tool, it doesn't mean you haven't purchased the rights to download it. It just means that your order is still processing.

 

  1. Verify that your payment has successfully processed by going to http://origin.com/ and clicking the Customer Service link at the top of the page.
  2. You should then be directed to the Store Support page where you should be able to click on the "View recent order history and purchase details" link, under the Order Details header.
  3. If you are not logged in already, you will be prompted to do so. Once your payment has processed, your items will be visible here.

NOTE: If you have verified that your purchase has actually gone through and processed, but still aren't able to see your games in Origin, please follow the steps below.

 

  1. First, try clicking on the Origin menu at the top left of the Origin client. This should activate the drop down menu where you should then select the "Reload My Games" option.
  2. If this does not work, try logging out of Origin, and log back in. This is another way of 'refreshing' the games in your Origin.
  3. Last, but not least, Uninstalling and Reinstalling Origin is the final step you can try doing.
Keeper
alaskaprice
Posts: 1
Registered: ‎09-24-2012

Re: I bought a game

i have the same problem. This still does not work. It has been 2 hours, could it still be processing? It is the sims 3 showtime, i have all of the the other EP's and they showed up in the first seconds i bought it. 

Keeper
elenadbn
Posts: 3
Registered: ‎09-25-2012

Re: I bought a game

I have the same problem with the sims 3 showtime My order was ok & i can't see it on my origin to download it. WHY????

Keeper
elenadbn
Posts: 3
Registered: ‎09-25-2012

Re: I bought a game

I did all that you say but still nothing !!!!

EA_Ursula
Posts: 13,038
XP: 1,576
Solutions: 2,816
Registered: ‎07-18-2012

Re: I bought a game

[ Edited ]

Hi everyone,

 

We have an issue with purchases through Origin at the moment. Please take a look here:

http://answers.ea.com/t5/Origin/IMPORTANT-Origin-purchases-not-appearing/m-p/60862/thread-id/1031

 

UPDATE: This issue has been resolved. Purchases should now be visible.

Keeper
wetdogs40
Posts: 2
Registered: ‎10-09-2012

Re: I bought a game

this post looks to be at leat two weeks old any chance for an update.. or should i just use STEAM because this is prety sad!. Oh if i ever feel like buying an EA game again i think I'll buy it from the store... thanks for all the help... 0/10 for service!

 

Acolyte
robertault
Posts: 1
Registered: ‎10-16-2012

why cant i download my game i just paid for ?

[ Edited ]

why cant i download my game i just paid for ?