How to reset secret question? [ Edited ]

[EA_Dennis · Accepted solution]

A Game Advisor can assist you with your security question, please get in contact with them at https://help.ea.com/contact-us

1 Click on the following link: https://help.ea.com/contact-us

2 Click on the blue button "Contact a Game Advisor"

3 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"

4 Select the type of issue and the platform you play on, and click on "Find Solutions" again.

5 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.

6 Select a contact option. Note that you may get different contact options depending on your country or time of day.

[EA_Dennis · Accepted solution]

You could use English live chat in the meantime, switch the country to USA at the bottom of the page and if you navigate through to the contact options again, it should show you the live chat button.

[EA_Dennis · Accepted solution]

A Game Advisor can assist you with your security question, please get in contact with them at https://help.ea.com/contact-us

1 Click on the following link: https://help.ea.com/contact-us

2 Click on the blue button "Contact a Game Advisor"

3 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"

4 Select the type of issue and the platform you play on, and click on "Find Solutions" again.

5 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.

6 Select a contact option. Note that you may get different contact options depending on your country or time of day.

[rsemeon]

I tried it. Phone number +74956605317 for Russia is not working. When I call him, he asks you press 1 or 2. But when I press 1 or 2, nothing happens (I called at the specified time on the site). How else can I contact with a Russian customer support?

[EA_Dennis · Accepted solution]

You could use English live chat in the meantime, switch the country to USA at the bottom of the page and if you navigate through to the contact options again, it should show you the live chat button.