Games will not start downloading

by NuclearFury7
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Original Post

Accepted Solution

Games will not start downloading

★ Novice

Hey guys,

 

I've searched, and tried many (if not all) known tools in my toolbox tackle this issue, but I'm running out of tools and ideas...

 

Games will not start downloading. Whenever I start a game to install it, it will stay in queue, or remain paused, but will not start and download it.

 

I have tried to:

- disable AV and firewall

- run as Admin

- reinstall origin

- run with DNS 8.8.8.8 / 8.8.4.4

- download all my games in library (maybe specific game related? wasn't the issue)

- rebooted several times

- run cmd with sfc /scannnow (as admin; no issues)

- I cant even open the download queue to see which games are listed to download.

 

Weird thing is... I've got a laptop, and tried it on that one. There it did start to download, but there are no differences between AV, firewall, browser or connectivity, so I can't seem to isolate the issue...

 

OS: Windows 10

 

Does anybody got a different solution?

Thanks in advance!

 

Greets Fury

 

 

 

 

 

 

 

Message 1 of 8 (3,025 Views)

Accepted Solution

Re: Games will not start downloading

[ Edited ]

@NuclearFury7

 

Clearing the Origin cache could help.
 
All settings in Origin (only in Origin not in the games) are back to default settings after this.)

    - close Origin completely. (right click on the Origin symbol in the task bar > close)
    - Press the Windows key and "R" at the same time.
    - Type or copy  "%ProgramData%/Origin" (without quotes) > hit ENTER
    - Delete all the files and folders in the Origin folder, except for the "LocalContent" folder. (The "LocalContent" folder must remain untouched.)
    - Press the Windows key and "R" at the same time.
    - Type or copy "%AppData%" (without quotes)  > hit ENTER
    - Now your Windows explorer should have brought you to your "C:\Users\>your user name<\AppData\Roaming" folder
    - Delete the "Origin"  folder inside the "Roaming" folder
    - In the address bar of your Windows explorer click on the word "AppData".
    - Open the "Local" folder
    - Delete the "Origin"  folder inside the  "Local" folder
    - Restart your PC. > test

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson

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Message 2 of 8 (4,461 Views)

All Replies

Re: Games will not start downloading

[ Edited ]

@NuclearFury7

 

Clearing the Origin cache could help.
 
All settings in Origin (only in Origin not in the games) are back to default settings after this.)

    - close Origin completely. (right click on the Origin symbol in the task bar > close)
    - Press the Windows key and "R" at the same time.
    - Type or copy  "%ProgramData%/Origin" (without quotes) > hit ENTER
    - Delete all the files and folders in the Origin folder, except for the "LocalContent" folder. (The "LocalContent" folder must remain untouched.)
    - Press the Windows key and "R" at the same time.
    - Type or copy "%AppData%" (without quotes)  > hit ENTER
    - Now your Windows explorer should have brought you to your "C:\Users\>your user name<\AppData\Roaming" folder
    - Delete the "Origin"  folder inside the "Roaming" folder
    - In the address bar of your Windows explorer click on the word "AppData".
    - Open the "Local" folder
    - Delete the "Origin"  folder inside the  "Local" folder
    - Restart your PC. > test

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 2 of 8 (4,462 Views)

Re: Games will not start downloading

★ Novice

Holger, you have definitely earned your label!

The downloads just started without issues.

 

I wasn't able to delete a log file from one of the Origin folders, but that didn't make any difference. It works like it should.

 

Thanks for the help!

Message 3 of 8 (2,983 Views)

Re: Games will not start downloading

@NuclearFury7

 

I do what I can. Wink

 

You're welcome, have fun Gaming.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 4 of 8 (2,972 Views)

Re: Games will not start downloading

★★★★★ Newbie

as clean origin install, there should not be any cache data.
I have tried from new, deleted, run ccleaner, re-installed and still no love

Message 5 of 8 (2,948 Views)

Re: Games will not start downloading

[ Edited ]

@deamonised

 

Did you tried downloading in save mode? (Origin menu > Origin > Application Settings > Diagnostic > Troubleshooting > Safe mode downloading > On.

If that don't helps, restart your router.

 

If that also not helps, shut down your Windows firewall and disable the real-time scanner of your antivirus software. (just for testing purpose, don't forget to activate the firewall and the antivirus software later on.)

 

Should it work after you disabled the firewall, here is a description how to allow a program to communicate through the firewall

 

This are the ports who must be open on your router. 

Origin Ports:
TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900
UDP: 1024-1124; 18000; 29900

 

 If that not helps here is a EA connection troubleshooting guide.

 

Edit: If that still not works, delete the cache anyway.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 6 of 8 (2,920 Views)

Re: Games will not start downloading

★★ Novice

Spot on!  Never expected it to work.  Download is queue is there now.

Message 7 of 8 (1,963 Views)

Re: Games will not start downloading

★★★ Newbie

YOU DID IT THIS WORKED FOR ME TOO!! my games were sitting at 0% download refusing to download and all i wanted to do was move this orgin stuff to my d drive thank you !

Message 8 of 8 (802 Views)