January 2017
Hey guys,
I've searched, and tried many (if not all) known tools in my toolbox tackle this issue, but I'm running out of tools and ideas...
Games will not start downloading. Whenever I start a game to install it, it will stay in queue, or remain paused, but will not start and download it.
I have tried to:
- disable AV and firewall
- run as Admin
- reinstall origin
- run with DNS 8.8.8.8 / 8.8.4.4
- download all my games in library (maybe specific game related? wasn't the issue)
- rebooted several times
- run cmd with sfc /scannnow (as admin; no issues)
- I cant even open the download queue to see which games are listed to download.
Weird thing is... I've got a laptop, and tried it on that one. There it did start to download, but there are no differences between AV, firewall, browser or connectivity, so I can't seem to isolate the issue...
OS: Windows 10
Does anybody got a different solution?
Thanks in advance!
Greets Fury
Solved! Go to Solution.
January 2017 - last edited January 2018
Clearing the Origin cache could help.
All settings in Origin (only in Origin not in the games) are back to default settings after this.)
- close Origin completely. (right click on the Origin symbol in the task bar > close)
- Press the Windows key and "R" at the same time.
- Type or copy "%ProgramData%/Origin" (without quotes) > hit ENTER
- Delete all the files and folders in the Origin folder, except for the "LocalContent" folder. (The "LocalContent" folder must remain untouched.)
- Press the Windows key and "R" at the same time.
- Type or copy "%AppData%" (without quotes) > hit ENTER
- Now your Windows explorer should have brought you to your "C:\Users\>your user name<\AppData\Roaming" folder
- Delete the "Origin" folder inside the "Roaming" folder
- In the address bar of your Windows explorer click on the word "AppData".
- Open the "Local" folder
- Delete the "Origin" folder inside the "Local" folder
- Restart your PC. > test
January 2017 - last edited January 2018
Clearing the Origin cache could help.
All settings in Origin (only in Origin not in the games) are back to default settings after this.)
- close Origin completely. (right click on the Origin symbol in the task bar > close)
- Press the Windows key and "R" at the same time.
- Type or copy "%ProgramData%/Origin" (without quotes) > hit ENTER
- Delete all the files and folders in the Origin folder, except for the "LocalContent" folder. (The "LocalContent" folder must remain untouched.)
- Press the Windows key and "R" at the same time.
- Type or copy "%AppData%" (without quotes) > hit ENTER
- Now your Windows explorer should have brought you to your "C:\Users\>your user name<\AppData\Roaming" folder
- Delete the "Origin" folder inside the "Roaming" folder
- In the address bar of your Windows explorer click on the word "AppData".
- Open the "Local" folder
- Delete the "Origin" folder inside the "Local" folder
- Restart your PC. > test
January 2017
Holger, you have definitely earned your label!
The downloads just started without issues.
I wasn't able to delete a log file from one of the Origin folders, but that didn't make any difference. It works like it should.
Thanks for the help!
January 2017
I do what I can.
You're welcome, have fun Gaming.
January 2017
as clean origin install, there should not be any cache data.
I have tried from new, deleted, run ccleaner, re-installed and still no love
January 2017 - last edited January 2017
Did you tried downloading in save mode? (Origin menu > Origin > Application Settings > Diagnostic > Troubleshooting > Safe mode downloading > On.
If that don't helps, restart your router.
If that also not helps, shut down your Windows firewall and disable the real-time scanner of your antivirus software. (just for testing purpose, don't forget to activate the firewall and the antivirus software later on.)
Should it work after you disabled the firewall, here is a description how to allow a program to communicate through the firewall
This are the ports who must be open on your router.
Origin Ports:
TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900
UDP: 1024-1124; 18000; 29900
If that not helps here is a EA connection troubleshooting guide.
Edit: If that still not works, delete the cache anyway.
January 2018
Spot on! Never expected it to work. Download is queue is there now.
December 2019
YOU DID IT THIS WORKED FOR ME TOO!! my games were sitting at 0% download refusing to download and all i wanted to do was move this orgin stuff to my d drive thank you !