January 2017
Trying to help my mom play The Sims 4 she has an old account but every time she asks them to send her an email to reset her password she gets nothing I've been working on this for 5 hours with no response from anyone.
January 2017
I assume you checked the Spam folder?
Can you try a different email address?
If that don't helps you should contact EA directly. If you are not from the US change the country in the top right corner.