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Keeper
CodyW73
Posts: 3
Registered: ‎08-23-2012
Accepted Solution

EA help center

When I go to EA's help center it will not let me contact them by phone, or by live chat, or email. They are all blocked and says advisors are not available. I need to talk to them about a bad code on one of my sims games

Posts: 781
XP: 200
Solutions: 233
Registered: ‎07-20-2012

Re: EA help center

How to Use the New EA Help Center!
https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center

Scroll down to the "How to get direct support from a Game Advisor" section.

You'll need to provide the following information before a contact method will become available:

 

  • Product
  • Catagory
  • Platform

 

- SD -
Keeper
CodyW73
Posts: 3
Registered: ‎08-23-2012

Re: EA help center

thank you so much

 

Keeper
bjc4370783
Posts: 1
Registered: ‎07-27-2013

Re: EA help center

I am already paying for this service to use Club Pogo.  Why should I have to "pay" to call in for technical issues they do NOT know how to assist and/or resolve?  I have been using Pogo since get-go...getting fed up with their "issues"!!!!!!!!!

Posts: 10,425
Solutions: 764
Registered: ‎08-07-2012

Re: EA help center

There is no service fee for Live Chat stateside.  I've never paid any fees here for talking to Advisers by phone, here in the States.  I don't think any expense is involved using Live Chat anywhere. 

 

 

 

 

MLadyD7
Posts: 12,749
Topics: 39
XP: 3,877
Solutions: 1,921
Registered: ‎02-26-2013

Re: EA help center

[ Edited ]

@bjc4370783

 

Gorath is correct, see his post directly above, and if you're hunting the Pogo forum, it's here: http://answers.ea.com/t5/Pogo/bd-p/Pogo

 

Thanks!

 

 

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Keeper
thewezz11
Posts: 1
Registered: ‎01-14-2014

Re: EA help center

help me EA, I been hacked on FUT And i lost all my players en coins i have nothing on my Fut please help.