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EA help center

by CodyW73
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EA help center

★★★★ Novice

When I go to EA's help center it will not let me contact them by phone, or by live chat, or email. They are all blocked and says advisors are not available. I need to talk to them about a bad code on one of my sims games

Message 1 of 9 (5,923 Views)

Re: EA help center

How to Use the New EA Help Center!
https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center

Scroll down to the "How to get direct support from a Game Advisor" section.

You'll need to provide the following information before a contact method will become available:

 

  • Product
  • Catagory
  • Platform

 

- SD -
Message 2 of 9 (5,878 Views)

Re: EA help center

★★★★ Novice

thank you so much

 

Message 3 of 9 (5,873 Views)

Re: EA help center

★★★★ Newbie

I am already paying for this service to use Club Pogo.  Why should I have to "pay" to call in for technical issues they do NOT know how to assist and/or resolve?  I have been using Pogo since get-go...getting fed up with their "issues"!!!!!!!!!

Message 4 of 9 (5,359 Views)

Re: EA help center

There is no service fee for Live Chat stateside.  I've never paid any fees here for talking to Advisers by phone, here in the States.  I don't think any expense is involved using Live Chat anywhere. 

 

 

 

 

Message 5 of 9 (5,353 Views)

Re: EA help center

[ Edited ]
Champion

@bjc4370783

 

Gorath is correct, see his post directly above, and if you're hunting the Pogo forum, it's here: http://answers.ea.com/t5/Pogo/bd-p/Pogo

 

Thanks!

 

 

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✔ Please don't forget to resolve your question if this helps as it could help others & Click XP if someone helped!

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Message 6 of 9 (5,350 Views)

Re: EA help center

★★★★ Newbie

help me EA, I been hacked on FUT And i lost all my players en coins i have nothing on my Fut please help.

Message 7 of 9 (4,900 Views)

Re: EA help center

[ Edited ]
★★★★ Novice

if you phone them in britain you have to pay ,and when you explain your issues they haven't got (removed- please dont bypass the filter) clue they are hopeless

Message 8 of 9 (4,312 Views)

Re: EA help center

Community Manager

@specialized17463 Hi,

 

Which issue are you experiencing?

 

There is no need to pay for a call if you live in Britain, just navigate through our site and request a call back from an EA Game Advisor: https://help.ea.com/en/contact-us/new

 

This article here describes how: https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center#2

 

Log in with your Origin account and choose "Origin" as Product, your Platform, "Account Management" as Topic and describe your issue to see all available contact options.

If there is no phone support or live chat available at the time, please scroll down below the Answer HQ box to check our live support availability for your region.

 

Thank you,

Nils

Message 9 of 9 (4,296 Views)

Accepted Solution

How to Use the New EA Help Center!
https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center

Scroll down to the "How to get direct support from a Game Advisor" section.

You'll need to provide the following information before a contact method will become available:

 

  • Product
  • Catagory
  • Platform

 


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