Help us improve Answer HQ! Take Survey No, Thanks
Ask. Answer. Be the Hero.
Showing results for 
Search instead for 
Do you mean 
Reply
Keeper
CodyW73
Posts: 3
Registered: ‎08-23-2012
Accepted Solution

EA help center

When I go to EA's help center it will not let me contact them by phone, or by live chat, or email. They are all blocked and says advisors are not available. I need to talk to them about a bad code on one of my sims games

Posts: 788
XP: 204
Solutions: 233
Registered: ‎07-20-2012

Re: EA help center

How to Use the New EA Help Center!
https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center

Scroll down to the "How to get direct support from a Game Advisor" section.

You'll need to provide the following information before a contact method will become available:

 

  • Product
  • Catagory
  • Platform

 

- SD -
Keeper
CodyW73
Posts: 3
Registered: ‎08-23-2012

Re: EA help center

thank you so much

 

Keeper
bjc4370783
Posts: 1
Registered: ‎07-27-2013

Re: EA help center

I am already paying for this service to use Club Pogo.  Why should I have to "pay" to call in for technical issues they do NOT know how to assist and/or resolve?  I have been using Pogo since get-go...getting fed up with their "issues"!!!!!!!!!

Posts: 11,887
Solutions: 837
Registered: ‎08-07-2012

Re: EA help center

There is no service fee for Live Chat stateside.  I've never paid any fees here for talking to Advisers by phone, here in the States.  I don't think any expense is involved using Live Chat anywhere. 

 

 

 

 

MLadyD7
Posts: 12,749
Topics: 39
XP: 3,911
Solutions: 1,922
Registered: ‎02-26-2013

Re: EA help center

[ Edited ]

@bjc4370783

 

Gorath is correct, see his post directly above, and if you're hunting the Pogo forum, it's here: http://answers.ea.com/t5/Pogo/bd-p/Pogo

 

Thanks!

 

 

--------------------------。 ◕‿◕。------------------
►►► ✔ Please don't forget to resolve your question if this helps and Click XP if someone helped! ◄◄◄

---------------------------------------------------------------------------------------。 ◕‿◕。-----------------------------------------------------------------------------------------
✔ Please don't forget to resolve your question if this helps as it could help others & Click XP if someone helped!

***Please note...I do not work for EA/Origin/Pogo
Questions belong in the forums. I don't answer questions via PM
-
----( ͡° ͜ʖ ͡°)”----

Keeper
thewezz11
Posts: 1
Registered: ‎01-14-2014

Re: EA help center

help me EA, I been hacked on FUT And i lost all my players en coins i have nothing on my Fut please help.

Keeper
specialized17463
Posts: 4
Registered: ‎04-07-2014

Re: EA help center

[ Edited ]

if you phone them in britain you have to pay ,and when you explain your issues they haven't got (removed- please dont bypass the filter) clue they are hopeless

EA_Nils
Posts: 9,022
Topics: 312
XP: 1,348
Solutions: 1,536
Registered: ‎09-21-2012

Re: EA help center

@specialized17463 Hi,

 

Which issue are you experiencing?

 

There is no need to pay for a call if you live in Britain, just navigate through our site and request a call back from an EA Game Advisor: https://help.ea.com/en/contact-us/new

 

This article here describes how: https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center#2

 

Log in with your Origin account and choose "Origin" as Product, your Platform, "Account Management" as Topic and describe your issue to see all available contact options.

If there is no phone support or live chat available at the time, please scroll down below the Answer HQ box to check our live support availability for your region.

 

Thank you,

Nils