08-23-2012 05:37 AM
When I go to EA's help center it will not let me contact them by phone, or by live chat, or email. They are all blocked and says advisors are not available. I need to talk to them about a bad code on one of my sims games
Solved! Go to Solution.
08-23-2012 11:30 AM
How to Use the New EA Help Center!
Scroll down to the "How to get direct support from a Game Advisor" section.
You'll need to provide the following information before a contact method will become available:
07-27-2013 07:57 AM
I am already paying for this service to use Club Pogo. Why should I have to "pay" to call in for technical issues they do NOT know how to assist and/or resolve? I have been using Pogo since get-go...getting fed up with their "issues"!!!!!!!!!
07-27-2013 02:52 PM
There is no service fee for Live Chat stateside. I've never paid any fees here for talking to Advisers by phone, here in the States. I don't think any expense is involved using Live Chat anywhere.
07-27-2013 04:50 PM - edited 07-27-2013 04:51 PM
Gorath is correct, see his post directly above, and if you're hunting the Pogo forum, it's here: http://answers.ea.com/t5/Pogo/bd-p/Pogo
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10-14-2014 02:20 AM - last edited on 10-14-2014 05:14 AM by XXXO77O4906
if you phone them in britain you have to pay ,and when you explain your issues they haven't got (removed- please dont bypass the filter) clue they are hopeless
10-14-2014 04:50 AM
Which issue are you experiencing?
There is no need to pay for a call if you live in Britain, just navigate through our site and request a call back from an EA Game Advisor: https://help.ea.com/en/contact-us/new
This article here describes how: https://help.ea.com/article/welcome-to-the-new-and
Log in with your Origin account and choose "Origin" as Product, your Platform, "Account Management" as Topic and describe your issue to see all available contact options.
If there is no phone support or live chat available at the time, please scroll down below the Answer HQ box to check our live support availability for your region.