03-10-2013 01:16 PM
Does anyone happen to have the US EA/Origin support phone number?
I attempted to try to live chat with an 'expert' to get my e-mail address associated with my account changed. They told me since I could not remember my security answer (I can remember the LAST NAME of the security answer, but I had put down the wrong first name for the security answer, since I did it while sick running a 102 fever) that I would have to contact support through the phone. Which is fine, I'm finally able to talk semi-properly again and I want to get my e-mail changed so I can update my Sims 3 game launcher (different e-mail used to sign up for the EA Sims 3 site) and get my Sims 3 University game going.
So, if there's an advisor or whatever lurking around here, can you please give me the phone number to customer support so I can get my e-mail changed due to forgetting my security answer? I can remember the last name of the celebrity/singer I used for the security answer, but I put down the wrong first name.
Solved! Go to Solution.
03-10-2013 01:27 PM - edited 03-10-2013 01:35 PM
Actually, I found the number. Nevermind. They are not there on Sundays, sadly. So I'll have to wait till tomorrow to get ahold of them.
For those looking for the EA/Origin support number;
It is 866-543-5435 within the US.
If there's any other way I could change this without knowing my security answer, that would be great.
08-28-2013 06:49 AM
The Origins site STINKS!!!!! Wait and wait for a chat, cant answer questions, no phone number..... I will NEVER order from them again.
09-24-2013 10:45 AM
WHY CANT I TALK TO SOME ONE LIVE ABOUT A GAME THAT IGOY FROM YOU IF YOU CANT DO KNOW BETTER THAN THIS I THINK I MAY DROP YOU AND GO SOME OTHER PLACE YOU CAN SELL IT BUT YOU CANT BACK IT UP [edit: email address removed]
09-24-2013 03:12 PM
This is AHQ. This is not EA Help. The Game Advisers are not here, just the game players are here, so please
DO NOT SHOUT IN HERE
09-24-2013 03:51 PM
Only Customer support has the needed tools and permissions to deal with account related enquireries.
This unfortunately means people here on Answer HQ will not be able to help you directly and I can only advice to contact Customer Service/Game Advisors.
Contact a Game Advisor...
1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.
09-26-2013 06:44 PM - edited 09-26-2013 06:49 PM
The wait time is usually less during business hours, try then if possible. Otherwise, the wait time is the same for everyone...
04-26-2015 04:17 AM
Topic is now closed, If you need to contact EA, Here is how to do so below. Anything else feel free to make another topic.
Contact a games adviser at any time using this following link EA Help - Contact Us
Detailed guide on how to contact an EA advisor using the new EA Help page click the spoiler.
Some players may have issues when using Internet Explorer. If this is the case, please an alternate browser such as Firefox or Chrome, or install the Chrome Frame addon.**
Click the following link and log in: https://help.ea.com/en/
Then click on Help with a Game, and choose your game. If your game isn't listed, try entering the name on the search bar to the right. Alternately you can choose the Browse By Topic option and choose your relevant topic. If it is an account issue that doesn't require Game Advisor assistance, you can click the Manage Account button.
On the next page you will see a bunch of articles, links to community fixes, and a manuals tab for the chosen game.
If the articles aren't relevant to you, scroll to the bottom of the page, and you will get an option to Contact Us.
Click this and you will be prompted to choose your platform, the topic of your issue and to give a brief description of the issue at hand.
You will then have your options available, such as having a Live Chat with an advisor, or scheduling a callback if it is available in your region