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Acolyte
kattsikorski
Posts: 1
Registered: ‎06-15-2013

Credit Card charged and I don't know why

Hello, today I looked at my credit card and noticed that I was charged twice. Under description it says, "ORIGIN.COM EA GENEVA CHE".

One charge was for $104.99 and the other was $146.98, that was on October 26th. When I look at my order history on the EA website it shows a purchase on October 27th, but the description is unavailable. I haven't made any recent purchases through origin or any other EA store so I am wondering what this was for. 

EA_Stephen
Posts: 18,976
Topics: 133
XP: 2,411
Solutions: 3,090
Registered: ‎09-25-2012

Re: Credit Card charged and I don't know why

You'd need to contact customer support directly to get this sorted out. There’s nothing we can do on the forum to fix this for you.

 

Follow these steps to reach a game advisor:

1. Click the link 
https://help.ea.com/en/contact-us/ask and log in with your Origin name and password.

2. Where it says: ’What Can We Help you With’, type in ‘Origin’ 

3. Click Find Solutions

4.  Select "Billing/Purchasing" from the drop-down list and also select your platform from the list.


5.  Click: Find Solutions

6.  Scroll down a little and on the lower right hand side, Click "I Still need Help" 

The Window Will Open... 
You’ll now see the available contact options, depending on your geographical location and the time of day. Phone or Live Chat are the best options. 
 

Hope this helps.

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Keeper
julesadie
Posts: 1
Registered: ‎11-30-2014

Re: Debit Card charged and I don't know why

I had the same issue... just called my bank to get my card cancelled. I tried the following steps suggested by EA but i couldnt find anything! I want my money back!

 

Keeper
imperiumcoterie
Posts: 1
Registered: ‎12-03-2014

Re: Credit Card charged and I don't know why

Same issue, mine's for $55.33.  I clicked the link as instructed and when I click "login" I get a nice white window with a grey circle that goes round and round for days.  Fifteen minutes later, still unable to log in, I am posting this.  I cannot access customer support, billing or otherwise to find out why the heck my card is being charged.  I have not purchased ANYTHING thru Origins in almost a year???  I expect a response asap or I will be reporting this, not only to my bank, but also to the Better Business Bureau.  This is now way to run a reputable business and if you won't respond to us, maybe you'll respond to them.

Keeper
Cailebb
Posts: 5
Registered: ‎02-14-2014

Re: Credit Card charged and I don't know why

I called them directly.  It was pretty quick and painless.  Somehow someone decided I wanted Fifa and a bunch of points.  Seems Origin was comprimised because I see other posts that this happened to.  No notification or announcement Origin?  come on....

Keeper
gstrez2602mk
Posts: 1
Registered: ‎12-17-2014

Re: Credit Card charged and I don't know why

i lose 2$ why! 

Keeper
artdarkk
Posts: 1
Registered: ‎12-20-2014

Re: Credit Card charged and I don't know why

[ Edited ]

Origin charged twice on my card for no reason and I can't contact them and also the phone number they show for contacting me isn't mine, idk where the hell they got it... lol this really sucks.

Keeper
malalupis
Posts: 3
Registered: ‎01-28-2013

Re: Credit Card charged and I don't know why


EA_Stephen wrote:

You'd need to contact customer support directly to get this sorted out. There’s nothing we can do on the forum to fix this for you.

 

Follow these steps to reach a game advisor:

1. Click the link 
https://help.ea.com/en/contact-us/ask and log in with your Origin name and password.

2. Where it says: ’What Can We Help you With’, type in ‘Origin’ 

3. Click Find Solutions

4.  Select "Billing/Purchasing" from the drop-down list and also select your platform from the list.


5.  Click: Find Solutions

6.  Scroll down a little and on the lower right hand side, Click "I Still need Help" 

The Window Will Open... 
You’ll now see the available contact options, depending on your geographical location and the time of day. Phone or Live Chat are the best options. 
 

Hope this helps.


So what do you do when they won't call you back???