You have to make sure the "SAVE BILLING AND CREDIT CARD INFORMATION FOR FUTURE PAYMENTS" check box is checked before the transaction completes... if its left unchecked then it will not go through(yet you will still get that $1 temporary pre authorization charge.
Cards carrying the Visa and MasterCard logo all require retailers to institute the $1-hold process and most also include debit cards. The charge is a preauthorization that provides a way for your credit card company to verify the card is valid before allowing you to use it when the amount of the full charge is not yet certain.
The $1.00 is temporary.Will be refund back to your account.
Just give it some time, the time depending on the accounts involved.
so again... check that save card info button when placing the order.. and then delete it afterward if you like and it will go through.
If it still doesn't work, please contact Customer Service/Game Advisors.
https://help.ea.com/contact-us
If you need more informations, click this link. https://help.ea.com/article/ordering-payment-information
For any issues regarding accounts, please follow these steps to contact a game advisor for more help:
1. Click the link https://help.ea.com/en/contact-us/ask and log in with your Origin name and password.
2. Where it says: ’What Can We Help you With’, type in ‘GAME NAME’
3. Click Find Solutions
4. Select "Your problem,eg accounts" from the drop-down list and also select your platform from the list.
5. Click: Find Solutions
6. Scroll down a little and on the lower right hand side, Click "I Still need Help"
Picture to help you understand better, https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
The Window Will Open...
You’ll now see the currently available contact options(Depending on your game). These may vary depending on your geographical location and the time of day. Phone or Live Chat are the best options.
For customers in North America:
- Select "Call me."
- Enter your phone number.
- Select "Submit."
For Customers outside of North America:
- Go to the "choose a contact method" section
- Contact us using the telephone number provided within the listed opening hours
Please be aware that it is likely that the agent you speak to will need to confirm your personal informations on this account.
Hope this helps
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***Please note...I do not work for EA/Origin. Questions belong in the forums,Solution is like medicine,same medicine/solution may not work on same problem.I'm helping you because I'm also a victim of EA for releasing their half baked products to us,gamers.
I don't answer questions via PM. AHQ is "Player-to-Player" technical self-help forum
