Can't purchase anything on Origin Store
by Kenny-KoolixOriginal Post
Accepted Solution
Re: Can't purchase anything on Origin Store
@dkjofhwwwwwwwwww Hi there,
Please check out this article for Common solutions for payment issues.
Having trouble completing a purchase or adding a new card to your EA Account? There are a few common causes for online purchasing errors and a number of simple steps we can recommend.
Check that your details are entered completely and accurately:
1. Make sure you have accurately completed all required fields on the form
Required fields are marked with an asterisk 
. If any required field is blank, the form cannot be processed.
Many required fields look for the information to be a certain length or in a particular format. Check over your entries to ensure there are no invalid characters or incomplete answers. An accidental keystroke might add a letter or punctuation mark where a number should be, for instance.
2. Enter your card information again
Delete the contents of the Credit Card Number field, and then re-enter the number. Before proceeding, read back over it to make sure it matches the card.
Don't forget to double-check your expiration date as well.
3. Make sure the CVV / CSC is correct
The Card Verification Value (CVV) or Card Security Code (CSC) is an important security measure for online transactions. The code's length and location will vary based on your credit card carrier. Click the ? beside CSC in the payment details screen for help finding your code.
If the code has worn away and is no longer legible, you may not be entering the correct value for that field. It may be necessary to request a replacement card.
4. Check your billing information
Your billing name and address must match exactly with the information on file at your credit card company (or other financial institution). Make sure to keep your information up-to-date with your bank or credit card company.
Other possible causes for a failed or stuck transaction:
1. We may be processing your order
We process orders within 24 hours of purchase though in some cases we may take up to 72 hours to complete processing. Once we finalize your payment we’ll send you an email to let you know. Until that time, EA Advisors can not provide additional information on your order status.
2. There may be limitations placed by your financial institution
- Some credit cards will not allow international transactions.
- Certain financial institutions place limits on the number of online transactions that may be processed within a certain time frame, while others may not allow online transactions at all.
- Some accounts have daily or monthly transaction limits.
3. Prepaid card issues
Prepaid cards may not allow for online purchases and cannot be used to sign up for ongoing subscription services. Also, prepaid cards must be registered prior to use. Make sure your card is fully activated, has sufficient funds, and is eligible for online use.
- Note: Some prepaid cards add transaction fees to each purchase. Be sure your card balance is sufficient to cover the amount of your purchase plus the automatic transaction fee the card will assess.
4. The issue may be based on recent account activity
Your bank or credit card company may have blocked further online purchases for a time if:
- You have made a number of transactions in a short time frame.
- Your recent transactions triggered a fraud warning for any reason.
- For instance, while you are travelling, your card activity may be flagged as suspicious due to the change in location.
- Your account has insufficient funds.
5. There may be a network error
It is possible that there is simply a temporary interruption in connectivity between your computer, our servers, and/or your financial institution. If all your details have been entered correctly, and you have no reason to suspect your account is blocked, there may just be technical difficulties at the moment.
Still having issues?
You can use PayPal or any of our alternate payment methods, if you are unable to complete the purchase with your credit or debit card.
Otherwise, we recommend contacting your bank or credit card company for more information. You may be asked to verify your recent transactions, if there has been any concern of fraudulent activity.
One last thing: Are you using an anonymous proxy server?
If you don’t know the answer to this question, then you are almost certainly not. However, if the person who configured your system is pretty tech-savvy, you might check with them to make sure. Again, if they don't know the answer, then you probably don't need to worry about this. It's not a standard setup. EA Terms of Service state that we may restrict accounts using these services.
If you are still encountering payment issues afterwards, contact us on EA Help.
Cheers,
Nils
All Replies
This is getting quite frustrating. I hope they extend the promotional period 
