Can't get a game back [ Edited ]

[themarkus1002]

So, I bought a new computer some time ago, and I didn't buy Spore trough Origin. I thought that I can't get the game back without buying it again, so I threw the redeem codes away. Turns out, I could get the game in Origin with the codes. I could buy the discs, but they can't be found anywhere. Is there any way to get my game back? I heard that all my registered games should be found somewhere (including Spore), but I don't know where. If thats not possible, I can proof that I own the games, because I have an Spore account, that shows all games and expansions that I have. Maybe an employee could add the game to my collections. (I had Spore and all it's expansions)

[Straatford87 · Accepted solution]

@themarkus1002

If you have a Spore account then our EA Advisors should be able to retrieve your codes. Please reach out to them so that they can look into this for you.

[yahel_1]

Hi @themarkus1002

To check what games you have in your account Origin do this steps and make sure you are logged into the account on which the game/s were registered.

If you received a message,"code already used",it means the game code has been registered in your account and as a result of this message you must follow this steps.

-be sure you have "Show: All Games" in MY GAMES selected and look at "Hidden Games" because manually hidden games will not appear in the "All Games" view.

- click on the "My Games tab" as shown in the screenshot below, after you have done with this, you will see a button with an circle arrow on the left hand side -this is the "reload games" button.

More details here http://help.ea.com/en/article/origin-my-games-list-is-blank/

[themarkus1002]

I can't click the hidden games option, or any other option in "show" tab. Maybe it just doesn't work in origin, because I didn't download the game with it.

[yahel_1]

Ok @themarkus1002

First you need to clearing your Origin cache and for this you get a perfectly detailed post from@EA_Nils >->  http://answers.ea.com/t5/Origin/my-origin-will-not-update-my-sims-4/m-p/4721983#M163410

Restart your machine .

Run the setup file Origin with Admin rights  http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2

And now try the steps above.

[Straatford87 · Accepted solution]

@themarkus1002

If you have a Spore account then our EA Advisors should be able to retrieve your codes. Please reach out to them so that they can look into this for you.

[themarkus1002]

Problem solved, I bought Spore again. (before the EA_Tom's post) Thanks for help, but I was a little too fast...