Battlefield 4 Product key

[NarutoSkyterror]

So about a year or two ago, I bought Battlefield 4 Premium Edition. Since then, I have reinstalled origin numerous times as it wouldn't open beforehand, which is why i stopped playing BF4. However, even though the game files are intact and still on my computer, Origin is asking for a product key for the game. Unfortunately, I have no email from EA or Origin for a product key and it was a digital purchase. Help.

[EA_David · Accepted solution]

@SkyterrorNaruto In that case it sounds like there's an account mixup. From the description it sounds like you have more than one account and you've logged into an account without any games/history. 

You can try logging into Origin with any other email addresses that you may have used before? When you're logged into an account with BF4 you won't be prompted to enter a code when you log in.

If you have no luck finding the account, you can reach out to support. They can help to track down the account in question. 

http://help.ea.com/en/article/contact-ea-help/

Thanks. 

[DarkBanishing]

@NarutoSkyterror

Go to your game library in the origin client. Right click on the game and choose "game properties". Your game key should be visible now.

[SkyterrorNaruto]

Unfortunately, it's not in my game library

[EA_David · Accepted solution]

@SkyterrorNaruto In that case it sounds like there's an account mixup. From the description it sounds like you have more than one account and you've logged into an account without any games/history. 

You can try logging into Origin with any other email addresses that you may have used before? When you're logged into an account with BF4 you won't be prompted to enter a code when you log in.

If you have no luck finding the account, you can reach out to support. They can help to track down the account in question. 

http://help.ea.com/en/article/contact-ea-help/

Thanks. 

[SkyterrorNaruto]

Unfortunately, I know for certain that I have only 1 Origin Account, which had Battlefield 4 Premium Edition and Dragon Age: Inquisition: Game of The Year Edition. However as I said previously, dude to issues with Origin, I had to redownload it several times in order to get it to work. As such, my games have disappeared and I am left with an account that has nothing in it. Please tell me how I can activate my games, which, by the way, are still downloaded on my computer.

[holger1405]

@SkyterrorNaruto

In this very thread you use two Ids, which means that you have at least two EA/Origin accounts.

If you're sure that you are logged on to Origin with the right account, try the following:

Check that the path to the Game library in Origin match the folder your games are in. (In Origin, menu top left corner > Origin > Application Settings > Installs & Saves > On your computer > Game library location.)

If the path match, check if a filter is set in the Game library.

If that doesn't helps, you need to contact EA directly. If you are not from the US change the country in the top right corner.