Are closed tickets hided in "My Cases" section after a certain amount of time ?

[ocdmate]

I know my question is silly and I should get a med for my OCD but...

Are tickets "wiped" or "hided" from https://help.ea.com/my-cases after weeks or months?

I asked three different advisors via live support:

2 of them told me that they are "deleted" or "hided" although I think they did not understand my question.

1 of them told me that tickets remain forever.

Based on your experience... Will I always see the closed tickets in that section of the web?

Thank you so much in advance.

O.