Account Hacked

by Sergey1112225453
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Account Hacked

[ Edited ]
★★★ Newbie

Somebody (presumably Russian) hacked into my Origin account. I was able to regain control of my password but unfortunately we seemed to have been able to change my security question. Now I can't update the username or any other data. I wanted to contact Customer Support but unfortunately I am in the Philippines and the call back is only allowed for certain countries. I can't find their support number so that I can call them up to have this fixed.

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Accepted Solution

Re: Account Hacked

Hero

Have you tried live chat? You will get different contact options depending on the language selector.
http://help.ea.com/contact-us

then you can create a new conversation with an EA advisor by clicking "New Conversation".

1

Then you have to select the product you want help with, the platform and the topic

2

When you have done that you need to select the method to make contact with EA

5

The available methods depend time of day, time of week and holidays in the country selected in the selector in the top left corner:

4

Changing the above language to United States or similar can sometime make live chat appear if it's not available in your country.

I hope this guide helps you properly contact a EA representative.

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Message 2 of 3 (189 Views)

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Re: Account Hacked

Hero

Have you tried live chat? You will get different contact options depending on the language selector.
http://help.ea.com/contact-us

then you can create a new conversation with an EA advisor by clicking "New Conversation".

1

Then you have to select the product you want help with, the platform and the topic

2

When you have done that you need to select the method to make contact with EA

5

The available methods depend time of day, time of week and holidays in the country selected in the selector in the top left corner:

4

Changing the above language to United States or similar can sometime make live chat appear if it's not available in your country.

I hope this guide helps you properly contact a EA representative.

carbonic signature

Message 2 of 3 (190 Views)

Re: Account Hacked

★★★ Newbie

Live Chat wasnt showing until 25 minutes ago and that was when I chose Account Management as opposed to Account Security. Anyhow, at the end of the day it worked so a Big Thanks!

Message 3 of 3 (174 Views)