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Keeper
l0l04ka
Posts: 2
Registered: ‎09-26-2013

ACCOUNT HAS BEEN HACKED! GAMES GONE! HELP!

Hello, My name is Jake Mitchell this is both mine and not my account. I had install all my Origin Games for quite sometime now, and today I wanted to

get back into SWOTOR and possibly ME3. But when I went to login to my account my Username that once was: Beowolf193 had be switched to |0\04ka and this pisses me off! Not to mention all my games (Mass Effect 3 Gone/SWOTOR Gone/All Sims 3 games gone/ every just gone so now I don't even think I will be able to play any of my games I had online. So I Demand rebate for this something out of this mess for using Origins system, Getting hacked shouldn't happen to anyone. And as a full time Steam user now this is unacceptable I demand compensation or some form to get my account the way it should be.

 

                                                                                                                                                                                                                                    Thank You,

                                                             

  

MLadyD7
Posts: 12,749
Topics: 39
XP: 3,848
Solutions: 1,920
Registered: ‎02-26-2013

Re: ACCOUNT HAS BEEN HACKED! GAMES GONE! HELP!

1st Make sure you are logged into the account on which the game/s were registered.


If you're getting the "code already used" message, it means the game code has been registered.


Please make sure you have "Show: All Games" in MY GAMES selected. Have also a look at "Hidden Games" because manually hidden games will not appear in the "All Games" view.

 

 Your game should show up in the "My Games" folder of the Origin account you used to enter the code. If your game isn't there, you're either logged into the wrong account or the game hasn't been activated yet. It can take a while. If it doesn't show up you'll need to contact a Game Advisor.


1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country

********************************************************

The following process should be followed if you believe that your Origin (EA) Account has been hacked or compromised.

If you have been notified that your email address has been changed but have not requested a change of email address, suffered any other similarly suspicious activity, or have any other reason to doubt the security of your account, please follow the steps below to create a new account in order to request contact us for support.

Note, before contacting, be sure to have the following information available so that we may help you as quickly as possible:

 

  • serial number from one of your games, if possible, is the easiest identifier we can use to locate your account. If you do not a serial number available we will be able to accept your GamertagPSID, or Character Names from online games.
  • The email address you would like to be contacted at
  • The original email address for your compromised accout
  • Your actual date of birth
  • The date of birth used to set up your account

Create a new Origin (EA) Account:

  • Go to help.ea.com and select "Register" in the Login Bar located in the upper-right corner 
  • Enter an email address you have never used with an EA account before
  • Choose a Master ID and a Password, enter your date of birth and rest of the required fields using only accurate information.

Contact Us from your New Account

  • Go to help.ea.com and select "Login" in the Login Bar.
  • Select "Contact Us" located further down the right side.
  • Select "Origin" as your product.
  • Select "Account Security" as your category.
  • Select "PC" as your platform.
  • Select "I Still Need Help"

For customers in North America:

  • Select "Call me."
  • Enter your phone number.
  • Select "Submit."

For Customers outside of North America:

  • Go to the "choose a contact method" section
  • Contact us using the telephone number provided within the listed opening hours

Please be aware that it is likely that the agent you speak to will need to confirm information on this account.

---------------------------------------------------------------------------------------。 ◕‿◕。-----------------------------------------------------------------------------------------
✔ Please don't forget to resolve your question if this helps as it could help others & Click XP if someone helped!

***Please note...I do not work for EA/Origin/Pogo
Questions belong in the forums. I don't answer questions via PM
-
----( ͡° ͜ʖ ͡°)”----

Keeper
l0l04ka
Posts: 2
Registered: ‎09-26-2013

Re: ACCOUNT HAS BEEN HACKED! GAMES GONE! HELP!

This does not help me at all there was nothing related to Account being Hacked. next?

MLadyD7
Posts: 12,749
Topics: 39
XP: 3,848
Solutions: 1,920
Registered: ‎02-26-2013

Re: ACCOUNT HAS BEEN HACKED! GAMES GONE! HELP!

[ Edited ]

Take the time to read my prior post to you carefully, I gave you info in case your games were just missing and you were not hacked, but if you were, follow the above steps on the 2nd part of my post to you  

 

We cannot access your account, you'll need to contact Customer Support/Game Advisors for that, see my prior post to you.

 

Thank you.

---------------------------------------------------------------------------------------。 ◕‿◕。-----------------------------------------------------------------------------------------
✔ Please don't forget to resolve your question if this helps as it could help others & Click XP if someone helped!

***Please note...I do not work for EA/Origin/Pogo
Questions belong in the forums. I don't answer questions via PM
-
----( ͡° ͜ʖ ͡°)”----