09-26-2013 04:09 PM
Hello, My name is Jake Mitchell this is both mine and not my account. I had install all my Origin Games for quite sometime now, and today I wanted to
get back into SWOTOR and possibly ME3. But when I went to login to my account my Username that once was: Beowolf193 had be switched to |0\04ka and this pisses me off! Not to mention all my games (Mass Effect 3 Gone/SWOTOR Gone/All Sims 3 games gone/ every just gone so now I don't even think I will be able to play any of my games I had online. So I Demand rebate for this something out of this mess for using Origins system, Getting hacked shouldn't happen to anyone. And as a full time Steam user now this is unacceptable I demand compensation or some form to get my account the way it should be.
09-26-2013 04:12 PM
1st Make sure you are logged into the account on which the game/s were registered.
If you're getting the "code already used" message, it means the game code has been registered.
Please make sure you have "Show: All Games" in MY GAMES selected. Have also a look at "Hidden Games" because manually hidden games will not appear in the "All Games" view.
Your game should show up in the "My Games" folder of the Origin account you used to enter the code. If your game isn't there, you're either logged into the wrong account or the game hasn't been activated yet. It can take a while. If it doesn't show up you'll need to contact a Game Advisor.
1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country
The following process should be followed if you believe that your Origin (EA) Account has been hacked or compromised.
If you have been notified that your email address has been changed but have not requested a change of email address, suffered any other similarly suspicious activity, or have any other reason to doubt the security of your account, please follow the steps below to create a new account in order to request contact us for support.
Note, before contacting, be sure to have the following information available so that we may help you as quickly as possible:
Create a new Origin (EA) Account:
Contact Us from your New Account
For customers in North America:
For Customers outside of North America:
Please be aware that it is likely that the agent you speak to will need to confirm information on this account.
09-26-2013 05:50 PM - edited 09-27-2013 05:13 AM
Take the time to read my prior post to you carefully, I gave you info in case your games were just missing and you were not hacked, but if you were, follow the above steps on the 2nd part of my post to you
We cannot access your account, you'll need to contact Customer Support/Game Advisors for that, see my prior post to you.