no email with product key

[yohan-march]

Hi,

I just pre-ordered ME andromeda yesterday before even playing demo version and received confirmation email for the payment.

I also have an origin access membership.

Then I was able to download the game in advance and I thought I could play the 10 hours demo by that time but when I try to launch the demo it asks me for my product key saying it should have been in a email I received. Thing is I received 2 emails: 1 for the payment and another for the preload but none contains any product key, only the order reference and content detail.

Is there a delay before getting the product key by email or anything I missed?

Thanks,

Yohan.

[yohan-march · Accepted solution]

Hi,

it started working yesterday, now everything seems all right. Thanks for the concern.

Yohan.

[EA_Kristi]

Hello @yohan-march,

Sorry for any confusion caused.

Could you please try activating the Play First Trial from Origin Access menu in the client - Play First Trials - Mass Effect: Andromeda 'Get it now'. The trial option should be on the right hand side. 

Let us know how you get on.
- Kristi

[yohan-march · Accepted solution]

Hi,

it started working yesterday, now everything seems all right. Thanks for the concern.

Yohan.

[EA_Kristi]

Glad to hear @yohan-march 

Don't hesitate to come back to us if you have any questions, issues or advice for other players.

- Kristi