Need for Speed Rivals stopped Working

[Anik_Quantum]

NFS Rivals not working in Windows 10. Tried compatibility settings and ran the program as admin.

[Anik_Quantum · Accepted solution]

I found the solution which worked for me. The solution is to repair visual basic C++ 2012. 

1) Go to _Installer folder

2) Click vc folder, then vc2012Update1

3) Then redist folder

4) Select vcredistx64.

5) Restart pc.

[EA_Barry]

@Anik_Quantum

It will be helpful if we could see some more info on the game crashes, these will be logged by the Windows Reliability Monitor:

Click the start button, search for Reliability, open View Reliability History, in the graph click on the most recent X symbol that corresponds to the NFS: Rivals crash, in the details below, right click the event and 'view technical details', copy and paste that info here please.

Thanks.

[Anik_Quantum]

I can't seem to find Reliability history in  search, I am using Windows 10. Attached is the message that I get after selecting "play" in Origin. The same thing also happens when I open the RIvals exe in local disk drive. 

Update: When I run the troubleshooter program, it works in Windows 8, but when I open the Rivals file, it doesn't (even after saving compatibility to windows 8]

[MP5PALOSGUSANOS]

I have the same problem and I have follow everything that I was told to do the first time I call and it still won't start. Here is the crash report that you mention.

Source
Need for Speed™ Rivals

Summary
Stopped working

Date
‎1/‎29/‎2017 9:32 AM

Status
Report sent

Description
Faulting Application Path: C:\Program Files (x86)\Origin Games\Need for Speed(TM) Rivals\NFS14.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: NFS14.exe
Application Version: 1.4.0.0
Application Timestamp: 52f0ec6f
Fault Module Name: igd10iumd64.dll
Fault Module Version: 21.20.16.4471
Fault Module Timestamp: 57557ee5
Exception Code: c0000005
Exception Offset: 00000000001c90b1
OS Version: 10.0.14393.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 2939
Additional Information 2: 293947948e23b255e7fe2d98b48f58a6
Additional Information 3: bdcf
Additional Information 4: bdcfd7a5bf0eea7b9e6a665f6e8229a6

Extra information about the problem
Bucket ID: 5d910695935b3394769ef7f4b839eb3a (120504936308)

[MP5PALOSGUSANOS]

you can ask Cortana to find for you it should come up under best matches or go to control panel>system and security>security and maintenance>reliability monitor.

[EA_Barry]

@MP5PALOSGUSANOS

Thanks. Can you post your Dxdiag report so we can check your hardware and a few other things?

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

[Anik_Quantum · Accepted solution]

I found the solution which worked for me. The solution is to repair visual basic C++ 2012. 

1) Go to _Installer folder

2) Click vc folder, then vc2012Update1

3) Then redist folder

4) Select vcredistx64.

5) Restart pc.

[EA_Barry]

@Anik_Quantum

Great, thanks for posting.

[MP5PALOSGUSANOS]

Here is the DxDiag report but it didn't gave me the option to run 64-bit DxDiag. Also I tried to repair both 64 and 86 visual basic C++ 2012 and I'm running the game as administration.

[EA_Barry]

@MP5PALOSGUSANOS

Manually running the following may also be worthwhile, especially for Windows 10 users:

C:\Program Files (x86)\Origin Games\Need for Speed(TM) Rivals\__Installer\directx\redist\DXSETUP.exe

Please also complete the following steps:

• Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
• Try a clean boot before starting the game: http://support.microsoft.com/kb/929135
• You may also want to install, update and run an antivirus program as there is a suspect item at the bottom of your Dxdiag