NFS Rivals Keyboard Issue [ Edited ]

[AsusROG1994]

Hi Sir I recently installed NFS Rivals on my Windows 10 PC. Before some time it runs normally and smoothly at ultra settings. But now I am having problem. When I play game after some time (about 5-10 Mins.) my keyboard doesn't work in game at all. My keyboard works fine in normal PC use at the same time. Please help me I really want to play this game.I tried again after changing battery of my keyboard but not helped. In the game Car automatically accelerates and I cant steer, break and even pause the game and I have to close the game in task manager and end the process when on roads and when in Headout or Command post it doesn't responds.

[M_a_u_s1337 · Accepted solution]

Clean boot did not help, but since the "Threshold 2" update for Win 10, the x86 version of the game seem to work fine now. The x64 still got the problems.

[Mikimuster3]

First off, let me start by saying welcome to EA’s “Answer HQ”.
Answer HQ isn't just an ordinary message board or support center. It's a new approach to our community experience and a fun way of helping other players or to get answers (from players & experts)and get back in the game!

1) Please try to set "Real time" processor priority for keyboard controller process/driver like this:

http://www.eightforums.com/tutorials/23830-processor-priority-level-set-processes-windows-8-a.html

2) Also try to set only one CPU at procesor affinity setting for keyboard process/driver like this:

 http://www.tomshardware.co.uk/faq/id-2122700/setting-processor-affinity-process-windows-windows.html

Hope this helps!

[M_a_u_s1337]

Hello,

i have the same problem. From one moment to another the game stops responding to the keyboard and the last pressed buttons seem to be "stuck". Besides that, the game runs fine with 30 fps (the limit of this game) in Full HD and max details on my rig.

I tried the hints above, but they didn't help. Setting the affinity to only CPU core makes the game additionally unplayable slow.

Additionally, i tried/checked the following things without success:

• Made sure that Win 10 x64 and all drivers are up to date
• Made sure that the game and Origin are up to date
• Used Origins "Repair game" feature
• Enabled Origins "Offline mode" before launching the game
• Set "AllDriver" to "Single Player" and disabled "Overwatch"
• The only firewall and antivirus tools running are the ones integrated in Win 10
• Made sure that the game is allowed to access the Internet by the firewall
• Also tried it with all Internet access from the game blocked by the firewall
• Disabled "Origin In-game"
• My keyboard works fine in Windows, office programs and all other games
• My keyboard is a simple ordinary one that doesn't have special software or drivers
• No gamepad or other controller is connected to my Pc
• Tried playing with the x86 executable
• Made sure that my Internet connection is "free" (someone in another thread got a similar problem on PS 3 where no free network bandwith was the reason for this issue)
• Disabled all not required programs in the background
• Scanned my system for viruses (and nothing was found)
• Tried Win 7 and 8 compatiblity mode without success
• Checked the Windows event log (and nothing related to the game is there)
• Cleaned up my PC with CCleaner
• Used chdisk in order to check for HDD errors

My rig:

• Phenom I 9950 BE CPU (Quadcore, 4 x 2,6 Ghz)
• 6 GB RAM
• Geforce 560 Ti 1 GB VRAM videocard
• X-Fi Xtreme Gamer soundcard
• Win 10 Pro x64 (installed on SSD, game is installed on a HDD)
• 3 MBit down- and 1,5 MBit upstream Internet connection (PC is connected to the router via ethernet cable)

Greetings

[M_a_u_s1337]

The upgrade to Win 10 version 1511 (the Threshold 2 update) did not change anything.

Common EA, care about your customers!  Disappointed gamers will less likely buy new games!

Is there any e-mail address of the customer support? I searched for hours and didn't find one... Or any option to create a customer support ticket?

Greetings

[EA_Barry]

@M_a_u_s1337

If required, click the following link to contact an Advisor: http://help.ea.com/en/contact-us/new/?category=demo-beta

For help on how to contact an Advisor please use this link: http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...

[M_a_u_s1337]

Thanks for your reply. I tried your links in order to report the bug via email, but only "EA answer hq" appears as contact way for bug reporting: http://help.ea.com/en/contact-us/new/?product=need-for-speed-rivals&platform=pc&subject=Keyboard+sto...

When the game stopped responding to the keyboard, the only way to continue is to kill it via task manager. But as the progress is only saved in hideouts/command posts, all speed points since the previous visit are lost. As cop, i could mitigate the problem by returning to the command post after every won event, but as racer your multiplicator is reset when you return "home" for saving.

Here is my UOTrace if it is important:

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 217.0.119.252 2 436ms 100% 0 / 21
* Unknown Host * 87.186.203.10 3 191ms 278ms 0% 21 / 21 164ms / 450ms
f-ed3-i.F.DE.NET.DTAG.DE 62.154.15.6 4 210ms 289ms 0% 21 / 21 179ms / 475ms
* Unknown Host * 80.157.129.250 5 244ms 100% 0 / 21
ae-21.r02.frnkge03.de.bb.gin.ntt.129.250.6.84 6 256ms 337ms 0% 21 / 21 217ms / 507ms
* Unknown Host * 212.119.27.190 7 232ms 317ms 0% 21 / 21 126ms / 515ms
unknown.prolexic.com 72.52.48.200 8 237ms 311ms 0% 21 / 21 83ms / 522ms
unknown.prolexic.com 72.52.48.207 9 240ms 308ms 0% 21 / 21 85ms / 501ms
* Unknown Host * 93.191.173.50 10 564ms 100% 0 / 20
unknown.prolexic.com 209.200.168.132 11 361ms 423ms 0% 20 / 20 174ms / 603ms
* Unknown Host * 159.153.93.2 12 415ms 100% 0 / 20
* Unknown Host * 159.153.225.30 13 279ms 364ms 0% 20 / 20 271ms / 520ms

[EA_Barry]

@M_a_u_s1337

Your connection seems to be bouncing back and forth across the Atlantic ocean. This is most likely due to a routing issue with your internet provider and so this is outside of our control. Contacting your ISP may be worthwhile.

[M_a_u_s1337]

As i live in Germany and the server (easo.ea.com) listed on the site with the UOTrace instructions is located in the US, having a route accross the ocean is normal behavior 

For a german server (google.de), the output is:

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 217.0.119.252 2 18ms 100% 0 / 25
* Unknown Host * 87.186.203.2 3 20ms 23ms 0% 25 / 25 19ms / 58ms
* Unknown Host * 217.239.49.130 4 23ms 24ms 0% 25 / 25 21ms / 38ms
* Unknown Host * 74.125.50.149 5 38ms 39ms 0% 25 / 25 36ms / 57ms
* Unknown Host * 66.249.94.86 6 27ms 29ms 0% 25 / 25 23ms / 49ms
* Unknown Host * 216.239.47.189 7 23ms 100% 0 / 24
muc03s13-in-f3.1e100.net 216.58.211.3 8 22ms 24ms 0% 24 / 24 22ms / 38ms

Are there any specific servers to test for NfS Rivals?

[M_a_u_s1337]

I think the problem is not related to the internet connection. I tried playing with my network card disabled (so i had no internet at all). Starting the game and playing offline works, but the random stopping of the game to react to the keyboard is still present.

[EA_Barry]

Hey @M_a_u_s1337,

Can you try a clean boot before starting the game: http://support.microsoft.com/kb/929135

This will determine if there is some software running on bootup and causing the problem.

Do let me know if that helps or not, thanks.