i bought most wanted pack for INR 1350 on 30/03/2014 [ Edited ]

[pawan37611]

• i bought most wanted pack for INR 1350 on 30/03/2014 . when i changed my mobile and installed the same game again i dont see the pack. i am attaching transaction screenshot. my googlwe id - [edit: email address removed]. transaction id is 12999763169054705758.1382139232892881

[EA_David · Accepted solution]

@pawan37611 Hi, I removed the image, we don't need to see that and we don't want private information to be visible here. 

In your case it just sounds like a mixup. Can you ensure that you're logged in with the same account that you used before you got your new phone? Was it synced up before you swapped over? Perhaps if you still have it to hand you can grab the old phone and update your save?

[EA_David · Accepted solution]

@pawan37611 Hi, I removed the image, we don't need to see that and we don't want private information to be visible here. 

In your case it just sounds like a mixup. Can you ensure that you're logged in with the same account that you used before you got your new phone? Was it synced up before you swapped over? Perhaps if you still have it to hand you can grab the old phone and update your save?