November 2014
Heroes and Forum Admins cannot call you back, Answer HQ is a community forum.
What happened to your key product exactly?
Typically the serial number is located on the back of the CD or DVD case, on the lower left hand section. In cases where the game was bundled by Gateway or purchased through Scholastic, the serial number may be found in one of three other locations:
NOTE Depending on your retailer the product code might be printed on your receipt.