Used the serial code on a wrong account [ Edited ]

[TetisTest]

So I recently bought the EA racing game pack on steam, and downloaded Need For Speed Hot Pursuit.

On the login, it required an login and a activation of a serial code to play, and I followed it.

Thing Is I've entered my brother's EA account, and now the game has his name on it, same that when I go play online I will have to play with his user, not mine! Is there anyway I could atleast switch my nickname or such?? I tried going back to cancel the product activation by closing the game, but as I entered it again, it was logged on his account still!

Please help me on this, EA don't fail me this time, you never did and I know you won't.

Thank you.

[EA_Barry · Accepted solution]

Please make contact with an EA Game Advisor for assistance with this. As there is two accounts involved, you will probably need to have both account holders available to verify the move of the game from one account to the other.

Click the following link to get started: http://help.ea.com/en/contact-us/new/?category=demo-beta

For help on how to contact an Advisor please use this link: http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...

[EA_Barry · Accepted solution]

Please make contact with an EA Game Advisor for assistance with this. As there is two accounts involved, you will probably need to have both account holders available to verify the move of the game from one account to the other.

Click the following link to get started: http://help.ea.com/en/contact-us/new/?category=demo-beta

For help on how to contact an Advisor please use this link: http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...

[TetisTest]

Sure, I'm doing this right now.

Thank you.

[TetisTest]

Closed! EA provided me a new key.

EA Support is the best, thank you!

[EA_Barry]

Awesome, thanks for coming back to confirm your issue is resolved.