November 2015 - last edited November 2015
Game won't install from c.d on windows 8.1.
I get past putting in the code for the game but then it freezes at about 3% in and i can't get it to work.
I have tried turning off my antivirus and my firewall and running it in XP compatibility mode while also running the game as administrator.
Any help or ideas would be appreciated.
Thanks.
November 2015
November 2015
No, the disc is not scratched or damaged.
The disc also runs/plays fine on my other PC.
Here is some more info on the laptop that the game won't install on.
HP ENVY
Processor - AMD A1-4600M APU with Radeon[tm] HD Graphics 2.30 GHz
[5.46] GB usable
64-bit Operating System x64-based processor
November 2015
You refer to [5.46] GB usable, if that is disk space then it could be the reason you are having an issue as the install is 8.13GB in size.
Are you logging in with the same Origin account as on the machine that does work with this game?
December 2015
The "[5.46] GB usable" in the Windows system info refers to the amount of RAM, not the HDD size.
December 2015
Hmmm, okay your GPU does meet the minimum requirements.
Do you have at least 10GB of free hard drive space?
Posting your Dxdiag report may be helpful here: http://help.ea.com/en/article/how-to-gather-dxdiag-information/
December 2015
Iam not the thread creator and so i cant make a statement about it I just clarified to what his data referred to.
December 2015