Need for Speed Hot Pursuit for Android does not work at all

[Rajjjjjj]

Hi, 
I purchased an NFS Hot Pursuit for Android on my Sony Xperia Z Ultra, which runs on Android KitKat 4.4.2 operating system. On opening the app, it did not download the additional files and threw the below error: "Server Error: A server error has occurred. Please visitwww.eamobile.com/countrygate to choose your country and click the customer support link. (5002)" 
The mentioned site didn't help. By this time the Google Play default Refund time (15 minutes) elapsed. Please help me with the game installation. I really need to play this. Please help

I raised this complaint in https://firemonkeys.zendesk.com/hc/en-us/requests/84291 on June 15. Even after multiple reminders, there was no response at all. I had to finally lodge a complaint on Google Play for this issue. Let me say that FireMonkeys have been really unprofessional in handling this request 84291

[EA_Najat]

@Rajjjjjj 

Some players experienced the same issue with another mobile title.

You can find all information about error 5002 here: [INFORMATION] Error Code 5002

Our teams update games as often as possible to accommodate these errors, however we are not able to give approximate timelines for specific devices to be supported for various titles, due to the vast number of models available on the market and firmware versions associated with those devices, depending on your carrier.

An error with the 5002 error code indicates that unfortunately the resolution of your device is not currently supported for the game you are attempting to play.

This can be most common if your device has had a firmware update, usually caused by UI changes that the manufacturer/carrier may include at their discretion. This is why although your current resolution is not supported, the device itself may be supported by the game for other standard resolutions, so the Play Store will not be able to provide a notification to you to let you know that the app is incompatible with your device's current settings.

[EA_Najat]

Our teams update games as often as possible to accommodate these errors, however we are not able to give approximate timelines for specific devices to be supported for various titles, due to the vast number of models available on the market and firmware versions associated with those devices, depending on your carrier.

An error with the 5002 error code indicates that unfortunately the resolution of your device is not currently supported for the game you are attempting to play.

This can be most common if your device has had a firmware update, usually caused by UI changes that the manufacturer/carrier may include at their discretion. This is why although your current resolution is not supported, the device itself may be supported by the game for other standard resolutions, so the Play Store will not be able to provide a notification to you to let you know that the app is incompatible with your device's current settings.