Game code registered to the wrong account

by Yonkovic
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Game code registered to the wrong account

★★★ Newbie

I purchased Need For Speed Hot Pursuit on Steam and got the game up and running without a problem. However, when I reached the screen where it prompted me to register my game I entered the wrong account; in fact, I'm pretty sure it wasn't even a legitimate account (problem with juggling more than one email). I noticed that this was the incorrect  account and cancelled the process before it could complete (or so I thought).

   
Problem is: the game seems convinced that it is registered to this account and will not let me use the game code with my actual account. Is there any way to undo this "registration" or am I stuck with a game that I can't play online?

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Accepted Solution

Re: Game code registered to the wrong account

Hero (Retired)

For assistance with any Account or game code related issues you will need to contact an EA Game Advisor. For further information on how to do so, please read below.

Click the following link and log in to your EA account: https://help.ea.com/en/
1- Click help with a game
2- Click on your game or search if it isn’t listed.
3- Select a topic for the best results.
4- If your topic isn’t listed, Scroll to the bottom and select Contact Us
5- Select your platform and list a short description of your problem.
6- Select live chat or call me to request a call back.

Make sure you have the phone near you if you selected call me and have the device you are having the issue on near you also.

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬(っ◕‿◕)っ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Did my post solve your question? please click ⇨ Accept as Solution & Award me and click the ⇨ XP Button!
Do you need further assistance? PM me with game related issues only. Account issues? http://help.ea.com/

- Branden / MorningTimeCloud

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Message 2 of 2 (230 Views)

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Re: Game code registered to the wrong account

Hero (Retired)

For assistance with any Account or game code related issues you will need to contact an EA Game Advisor. For further information on how to do so, please read below.

Click the following link and log in to your EA account: https://help.ea.com/en/
1- Click help with a game
2- Click on your game or search if it isn’t listed.
3- Select a topic for the best results.
4- If your topic isn’t listed, Scroll to the bottom and select Contact Us
5- Select your platform and list a short description of your problem.
6- Select live chat or call me to request a call back.

Make sure you have the phone near you if you selected call me and have the device you are having the issue on near you also.

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬(っ◕‿◕)っ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Did my post solve your question? please click ⇨ Accept as Solution & Award me and click the ⇨ XP Button!
Do you need further assistance? PM me with game related issues only. Account issues? http://help.ea.com/

- Branden / MorningTimeCloud

Message 2 of 2 (231 Views)