May 2014
I just tried to buy the new special consumables pack and it said the order was confirmed but then I was disconnected from the server. SO i logged bac in, went to the HUT store and was told that I have a pack and I will be directed to it. So, I select OK sine it was my only option but ince again I was disconnected.Now not only I can't access the pack I just paid for, I cannot use the rest of the cash in my wallet. Please fix this soon or tell me how to fix.
June 2014
Nobody here can fix it but you could try contacting a game advisor from EAs help website