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Microsoft Points stolen with gold packs? HELP!

by lumbercows
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Microsoft Points stolen with gold packs? HELP!

[ Edited ]
★★★★ Novice

So basically earlier today I purchased 1600 Microsoft points from my local game store. I started to use them on the gold premium jumbo packs, ( I opened about 4 or 5 of them) then when I did not have enough points to buy another jumbo pack, I downgraded, and went on to purchase the normal gold premium pack. I clicked download and the pack said that it had downloaded but when I exited the download screen just like every other pack I opened, nothing happened. The game took my Microsoft points but never game me my pack.

 

Also, when I tried to buy another pack with the points again, the "purchase with Microsoft points" option does not even come up anymore, it just says "Purchase with EA pucks".

 

I would be greatly appreciated if anybody could help me solve my problem.

 

Thank you,

 

-Stefano

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