HUT Players Disappear When Sent To Trade Pile or Collection

[813e06f3794356dd]

So I downloaded the Nhl1 4 Companion app on Iphone and Yes I can see the players in the App it turns out I'm missing another player phil kessel!

[GingerBeardNinja]

That's a big player to be missing !
Really weird how this happens. Where are you EA ? They still havnt gotten back to me, it's been 3 months now. The season will finish and I won't have the players or the pucks. I know that I won't get what I bought them for as the prices have all dropped by almost half. Sucks

[GingerBeardNinja]

Aaaaaaaaaaaaaabsolute success for me

Ea just emailed me to confirm my players were stuck in my the system

apologised alot

and gave me 500 000 pucks !!! Incredible

It did take 3 months but i"ll take it as a win !

Thankyou Chad from Missing Items Specialsit

            Thank you for contacting Electronic Arts!

Hey GinjaBeardNinja my name is Chad and I am a representative with EA Sport's Missing Items Team. I verified that you have multiple players stuck in our system, thus I granted 500,000 pucks to your account to make up for the loss of the players and it should be a little extra than their current market value.

I am sorry this happened and really appreciated your patience on this. If you have any questions or need assistance with anything else please let me know.

I hope I was able to do everything you expected out of the case. There is a survey below if you have any feedback, it is greatly appreciated. Thanks ahead of time!

Good luck on the ice and hope you have a great day!

Best regards,

Chad, Missing Items Specialist            

[813e06f3794356dd]

Lucky dude I'm hoping for my players back though why did it take so long they said it got escalated and to wait 5'6 days

[GingerBeardNinja]

The players are still stuck in my system as I can see them in the App and they do take up 4 spots in My trade pile but that's really a minor issue for now
Good luck to the rest of you having the problem solved. Please post your results if it does gt fixed so we all know and we also know that EA are trying to help and ain't all that bad

It's only fair we post positive stuff about them after all the negative we post

[813e06f3794356dd]

Yeah it's four taking up my spots as well, I'll stop complaining when they do something to resolve this the Tj Oshie card is worth 500k+ Phil Kessel 70k + Matt Duchene I paid 60K for him he's now only 40k Not the point.

[sharkmouse420]

What is the address to email EA???

[berenstienbears]

Same thing happened to me with TOTY Crosby..

[ekonsalo]

I have lost this way 92hut live tavares ja datsuyk, ea hasn't refund me at all. I have lost almost 1,5million pucks and i have reported the first lost player over 3 months ago. Thanks for nothing ea.