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Unable to Retrieve Account Information

by jhriley14
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Original Post

Unable to Retrieve Account Information

★★★ Newbie

I am trying to play online for NCAA '13 and everytime I try, EA wants me to create an Origin account. I've already got an account, yet for whatever reason, I cannot sign on. I finish the instructions and it always says "Unable to Retrieve Account Information. Try Again Later." Can someone help me with this? 

Message 1 of 5 (5,328 Views)

Re: Unable to Retrieve Account Information

★★★★★ Newbie

Same exact problem here, very frustrating.

Message 2 of 5 (5,199 Views)

Re: Unable to Retrieve Account Information

★★★ Newbie

have you fix this yet, need help fixing mine

Message 3 of 5 (5,026 Views)

Re: Unable to Retrieve Account Information

★★★ Newbie

mine is not working either.  This is very annoying.  i have tried on different days as well and still isnt working.  Somebody please help us!!!

Message 4 of 5 (4,990 Views)

Re: Unable to Retrieve Account Information

★★★ Newbie

Ok I had the same issue and I figured it out.

 

1. Go to https://www.origin.com and at the login screen, be sure to click log in with your PSN account. This is just like logging into a site with Facebook. (you can do that as well but it wont fix our problem) 

2. By loggin in with my PSN it then asked me to log into Orgin. Do that next or create an account.

3. The PSN account and Orgin account will now be linked.

4. Go in game and log into the online area.

5. It will ask you a ton of questions, one of which is to confirm your account.

6. After all the questions and updates you are g2g.

 

Hope this helps!

 

-Matt

Message 5 of 5 (4,968 Views)

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