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[UPDATE] Notification: Server Updates - Improvements on-going

by simgurugamebird
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[UPDATE] Notification: Server Updates - Improvements on-going

[ Edited ]
Community Manager (retired)
We have made great progress on the server issues over the past couple of days and are very pleased to say that this has improved the playing experience for a lot of our fans. We have already rolled out three patches that have fixed a number of bugs, as well as bringing a total of new and improved servers up to 9. That means 21 in all.
 
We are continuing to improve the other servers, and to that end today (March 10th from 12pm PST) we are aggressively undergoing maintenance and adding capacity to meet demand. Some servers will go offline throughout this maintenance period and performance may fluctuate. We thank you for your patience as we complete this process and will update this thread with server status as they happen. 
Message 1 of 8 (27,136 Views)

Re: Notification: Server Updates Ongoing Today

Community Manager (retired)

Thursday 03/07/2013 (5:40PM EST / 22:40 GMT / 02:40PM PST )

In efforts to improve our server issues, we are currently restarting the EU East 2 and Oceanic 1 servers. While we implement this restart, access to these servers will be unavailable. 

Message 2 of 8 (21,203 Views)

Re: [UPDATE] Notification: Server Updates Ongoing Today

[ Edited ]
Community Manager (retired)

UPDATE: Thursday 03/07/2013 (05:00PM PST )

The North America West Server will be undergoing maintenance. During this time, access to this server may be unavailable.

Message 3 of 8 (18,865 Views)

Re: [UPDATE] Notification: Server Updates Ongoing Today

[ Edited ]
Community Manager (retired)

Server Updates:

We have added 8 new servers over the past 8 hours to accommodate the heavy traffic we've encountered with fans wanting to play the game. The additional servers will help with latency and connection issues players have been experiencing . In an effort to further improve stability and performance, we will be taking down some of our servers for hardware upgrades. We are diligently striving to restore optimal gameplay status as soon as possible.  Please bear with us for this scheduled maintenance.   

 

Maintenance: 

We have taken down EU West 4 to upgrade it to a bigger server, which will allow for a larger capacity. While we implement this upgrade, access to this server will be unavailable. Rest assured, no saves or data will be lost.

Message 4 of 8 (13,739 Views)

Re: [UPDATE] Notification: Server Updates Ongoing Today

Community Manager (retired)

Server Update: We're still working on EU 4, there is good availability on others. Especially our 8 new servers, so try playing on one of those. The new servers are on much more powerful so you should experience less issues playing. Start building those cites!

 

New Server List: 

 

  • EU East 4
  • NA East 4
  • EU West 6
  • EU West 5
  • NA West 3
  • NA West 4
  • North America East 3
  • Oceanic 2
Message 5 of 8 (13,506 Views)

Re: [UPDATE] Notification: Server Updates Ongoing Today

Community Manager (retired)

The improved EU 4 server is back online. All 20 servers are Live now. Get in there and start playing everyone!

 

Message 6 of 8 (13,206 Views)

Re: [UPDATE] Notification: Server Updates - New servers added - Antarctica

[ Edited ]
Community Manager (retired)
We have just added another server, Antarctica to alleviate the heavy traffic we've encountered with our fans wanting to play the game. The additional server will help with latency and connection issues players have been experiencing. That’s 21 servers to play on now!

Before you get worried that this means only penguins or people in the South Pole can play… just a reminder, our servers are not geographically locked so you can play on any server you’d like from anywhere in the world.

Every server provides the same content, however, it should be noted that your saves are unique tothat server and they will not migrate to other servers. If you want to playwith your friends, you will need to be on the same server as them. You are not limited to the amount of servers you can play on, so feel free to jump around and see the different types of players on each of these servers. And even if your friend is on a server marked busy or full, you can both jump on any other available server right away and start playing together. Your gameplay and performance won’t be affected at all.
Message 7 of 8 (11,136 Views)

Re: [UPDATE] Notification: Server Updates - New servers added

[ Edited ]
Community Manager (retired)

In an effort to further improve stability and performance (as well as allow for larger capacity), we will be temporarily taking down EU West 3 for a hardware upgrades We are diligently striving to restore optimal gameplay status as soon as possible. Please bear with us for this scheduled maintenance. Rest assured, no saves or data will be lost. You will be notified in-game when we will be temporarily taking down the server. Thanks for your patience through this process.

 

UPDATE 6: The improved EU West 1 server is back online. 

 

UPDATE 5: Both Oceanic 1 and EU East 3 are being taken down temporarily for an upgrade.

 

UPDATE 4: We've added the new server Asia. 

 

UPDATE 3: EU West 2 is back up. EU West 1 is still being upgraded. 

 

UPDATE 2: EU West 3 is back up. EU West 2 and EU West 1 are still being upgraded.

 

UPDATE: We're also temporarily taking down EU West 2 for a hardware upgrade. Again, no saves or data will be lost. Thanks again for your patience.

Message 8 of 8 (10,763 Views)

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