For any account or code related issues, please contact a Game Advisor at https://help.ea.com/contactus
Unfortunately, due to privacy policies we are not able to assist you in this situation via a public forum.
Thanks for your understanding.
You might have not seen this thread yet but it appears Doug's issue is not isolated.
We'll make sure it's you by sending you a code for your trusted devices.
We want to make finding the help you need better, faster, and easier.