04-29-2013 04:26 PM - edited 04-29-2013 04:34 PM
I have just downloaded Medal of Honor Airborne to my laptop. After spending the best part of an hour paying, downloading and installing the game you can imagine my delight when the error message "The video card you are running is not supported" popped up. My assumption is there is nothing that can done to provide a solution as I am using a laptop with onboard graphics so can not be upgraded.
Why isn't there a statement in bold "Please check the requirements for this game by clicking here before purchasing this game".
Why isn't there a clear indication that if you click on the game title that the details of the game will load a new page. Surely a URL linking to the system requirements would be a simple solution.
I didn't need any further information on the game as I had played the game on the PS3 when it first came out so I knew what I was buying hence not needing to click on any product information. I assumed as there wasn't any clear advice or prompt regarding the system requirements there would be no issue, yes this is a bit naive but come on make it a bit clearer.
04-29-2013 09:01 PM
I'm sorry to hear that. You can find the system requirements for each game at the bottom of its product description page, basically the page that is displayed after clicking on the game's name, so there's basically no popup or additional link needed
Maybe you would like to post your DxDiag report, so we can take a look at the graphics card or maybe your laptop includes a dedicated graphics card as well but the driver is missing?
04-30-2013 03:44 AM
I read about 3D Analyze.
This software should emulate the missing features of the graphics card when not supported.
Now be advised, I read about it but never tried it. Trying this software is for your own risk.
06-01-2013 05:05 PM
I am experiencing the same problem. The matter is that I have a Radeon HD 6770M and here is my dxdiag.
Windows 7 Home Premium 64-bit (6.1, Build 7601)
HP Pavilion dv6 Notebook PC
InsydeH2O Version 03.60.48F.18
Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz (8CPUs), ~2.0GHz
2650MB used, 13627MB available
Could you help me?
06-04-2013 10:04 PM
Try changing the compatibility settings like suggested, and if it doesn't help then please post your full dxdiag report. You can find a quick step-by-step list here: http://answers.ea.com/t5/Graphic-Issues/How-To-Reporting-graphical-issues/m-p/634584#U634584
09-29-2013 10:07 PM
If you cannot install or get "the video card you are running is not supported" message; this may fix the problem:
1. Uninstall any version of PhysX you may have.
2. Install the game.
3. Download and install update 1.2
4. Download and install update 1.3
5. Install the PhysX version coming in the CD if you did not do it earlier
6. Try to run the game.
7. If it still not running change the compatibility to XP Service Pack 2
8. Try to run the game again.
You should be good to go!
06-22-2014 07:43 AM
I already purchased this game a long time ago... I played it on my former laptop, finished it, played it again, and again, and again.
But also for me, things changed when there was an update and i couldn't start the game anymore because the graphics card wasn't supported. Well hey, it was supported, because i played and played it over and over again.
How come, after an update which was clearly the wrong one, this problem isn't fixed? People already spend money on it. It's like purchasing a car driving on petrol, driving it for a year and then, after a checkup at your local garage, it's now driving on diesel.
Now i have a new laptop, much, much improved since my last laptop, but still not able to play the game.
I really want a good answer on this one.